Tag Archives: Five9

Five9 Opens New European Engineering Hub in Portugal

Five9, a leading provider of the intelligent cloud contact centre, announced the opening of its new European Research and Development Hub in Porto, Portugal. The office will serve as the company’s European engineering headquarters, with work spanning artificial intelligence, software engineering, and cloud operations. Continue reading Five9 Opens New European Engineering Hub in Portugal

BT Ireland announces multi-million euro deal with Five9

BT Ireland has been selected as the preferred carrier for voice and network services globally for Five9, a leading provider of intelligent cloud contact centres. This multi-million euro agreement enables Five9 to leverage BT’s quality voice services to enhance its service offering, and strengthen its leadership position in the Contact Centre as a Service (CCaaS) space. Continue reading BT Ireland announces multi-million euro deal with Five9

Aceyus and Five9 Expand Partnership to Help Contact Centres Improve Productivity and Customer and Employee Experience

Aceyus, a global leader in customer experience, reporting, and analytics, is excited to announce an expanded partnership with Five9, an industry-leading provider of the intelligent cloud contact centre. Continue reading Aceyus and Five9 Expand Partnership to Help Contact Centres Improve Productivity and Customer and Employee Experience

Five9 International Study Finds 9 out of 10 Contact Centres Have Increased Focus on Agent and Employee Experience

Five9, a leading provider of the intelligent cloud contact centre, announced the results of its 2022 International Customer Service Index (CSI) Business Decision Makers Survey, which revealed new customer engagement and contact centre workplace trends. Continue reading Five9 International Study Finds 9 out of 10 Contact Centres Have Increased Focus on Agent and Employee Experience