Tag Archives: Five9

TetraVX and Five9 grow strategic partnership with integration of solutions

TetraVX, a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions, is proud to announce its nVX solution integration with Five9, a leading provider of cloud contact centre software, to better support enterprise users. Continue reading TetraVX and Five9 grow strategic partnership with integration of solutions

National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9

Five9, a leading provider of cloud software for the enterprise contact center market, announced that a rapidly-growing national real estate management company has selected a Five9 contact center cloud solution to support its expansion throughout the U.S. Continue reading National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9

International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities

Five9 announced that it has been selected by a leading international consumer technology manufacturer to address the company’s customer service and sales efforts. Providing cutting-edge solutions to consumers, the move to Five9 allows the manufacturer to provide an amazing customer experience, regardless of the type of interaction. Continue reading International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities

OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud

PRESS RELEASE: OpenMethods announced its partnership with Five9. The partnership will start with OpenMethods’ releasing PopFlow Studio for Five9’s Cloud Contact Center and Oracle Service Cloud. This PopFlow release will enable contact centers using Five9 and Oracle Service Cloud to automate workflows, personalize customer experiences and reduce average call handle time by more than 30 seconds. Continue reading OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud

Five9 and Verint Announce Global Partnership, Extending Availability of Cloud Workforce Optimization and Analytics Solutions

PRESS RELEASE: Five9 and Verint® Systems announced a new partnership in which Five9 will resell the complete Verint Enterprise Workforce Optimization™ (WFO) suite in the cloud. Verint Enterprise Workforce Optimization is now being offered as an integral part of the Five9 portfolio, fully integrated and deployed alongside the award-winning Five9 cloud Virtual Contact Center. Continue reading Five9 and Verint Announce Global Partnership, Extending Availability of Cloud Workforce Optimization and Analytics Solutions

Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America for the Second Consecutive Year

PRESS RELEASE: Five9 has been recognized as a Leader, and again positioned highest in ability to execute in the October 2016 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), North America. Continue reading Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America for the Second Consecutive Year

Five9 Announces Enhanced Integration with Oracle Engagement Cloud

PRESS RELEASE: Five9 announced new collaborations with Oracle Engagement Cloud. The Oracle Engagement Cloud suite unifies both sales and service on a single customer experience (CX) platform. By combining Five9 with Oracle Engagement Cloud, organizations can streamline business operation efficiency, increase up-sell opportunities, and improve customer satisfaction. Continue reading Five9 Announces Enhanced Integration with Oracle Engagement Cloud

CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients

PRESS RELEASE: CallMiner and Five9 announced a partnership where Five9 will resell CallMiner Eureka and myEureka cloud-based customer engagement analytics, delivering greater speed to intelligence and results to the enterprise market. The combined CallMiner and Five9 solution will provide actionable customer insights that can transform all areas of business – from the contact center to marketing, finance, operations, sales and product development. Continue reading CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients

Altura and Five9 Announce a Strategic Partnership in the Enterprise Virtual Contact Center Market

PRESS RELEASE: Altura Communication Solutions, a nationwide provider of communication enabled solutions and managed services announced a strategic partnership with Five9, a leading provider of cloud software for the enterprise contact center market. Continue reading Altura and Five9 Announce a Strategic Partnership in the Enterprise Virtual Contact Center Market

Promero Adds Cloud Contact Center Five9 for 2016 Product Roster

PRESS RELEASE: Promero announced that it signed a reseller agreement with Five9. Five9 provides everything needed to run a multichannel inbound, outbound, or blended contact center, including a multichannel agent desktop, supervisor desktop to monitor and coach agents, live chat, social customer service, sophisticated management applications such as real-time and historical reporting, recording, workforce management, quality monitoring , out-of-the-box and custom CRM integrations, and much more. Continue reading Promero Adds Cloud Contact Center Five9 for 2016 Product Roster

Largest Telehealth Provider Moves to the Cloud with the Five9 Virtual Contact Center

Five9_logo_primary_RGBPRESS RELEASE: Five9 announced that the largest technology healthcare service provider in the US has selected the Five9 Virtual Contact Center (VCC) to support on-demand healthcare from a network of more than 3,000 board-certified, state-licensed physicians. This customer is expected to generate over $1.2 million in annual recurring revenue for Five9. Continue reading Largest Telehealth Provider Moves to the Cloud with the Five9 Virtual Contact Center

Five9 Expands Cloud-Based Contact Centre Solutions to EMEA Market

Five9_logo_primary_RGBPRESS RELEASE: Five9 announced a significant expansion into the European, Middle Eastern, and African (EMEA) markets. Five9 has established an EMEA headquarters in London, with data centres in Slough, England as well as Amsterdam for redundancy. As cloud-based technologies become more commonplace in global markets, Five9 is seeing a much stronger interest from enterprises wanting to move away from their legacy, premise-based contact centre solutions and onto Five9. Continue reading Five9 Expands Cloud-Based Contact Centre Solutions to EMEA Market