Five9, provider of the Intelligent CX Platform, released its 2026 Business Leaders Customer Experience Report, uncovering how organizations are moving from AI experimentation to execution in customer experience. Continue reading Five9 Research: AI Adoption in CX Hits 92%, But Consumer Trust Still Depends on Human Support
Tag Archives: Five9
Five9 Launches Breakthrough New Release of Voice AI Agents
At Customer Contact Week (CCW), Five9, provider of the Intelligent CX Platform, launched a breakthrough new release of Voice AI Agents, the next generation of agentic self-service that runs on a completely new, purpose-built architecture designed from the ground up for the agentic era, helping enterprises move beyond scripted bots and legacy Interactive Voice Response (IVR) systems. Continue reading Five9 Launches Breakthrough New Release of Voice AI Agents
Five9 Appoints Jay Lee as Chief Marketing and Growth Officer
Five9, provider of the Intelligent CX Platform, announced the appointment of Jay Lee as Chief Marketing and Growth Officer, effective April 6, 2026. Continue reading Five9 Appoints Jay Lee as Chief Marketing and Growth Officer
Afiniti Announces Partnership With Five9
Afiniti Inc., a global provider of artificial intelligence and customer experience optimization announced its partnership with Five9, the intelligent CX platform provider. Continue reading Afiniti Announces Partnership With Five9
Five9 Launches New Integration in Epic Toolbox
Five9, provider of the Intelligent CX Platform, announced the launch of Five9 Fusion for Epic, an integration with Epic, one of the world’s most widely used electronic health record (EHR) systems. Continue reading Five9 Launches New Integration in Epic Toolbox
New Five9 Research Reveals Balancing AI with Human Connection is Key to Winning Customer Experience
Five9, provider of the Intelligent CX Platform, released its 2025 Customer Experience Report offering insights into the evolving expectations of global consumers and the strategies businesses can use to thrive in the era of The New CX. Continue reading New Five9 Research Reveals Balancing AI with Human Connection is Key to Winning Customer Experience