Qualtrics and Five9 announced a partnership to integrate Five9’s industry-leading cloud contact centre solutions with Qualtrics Frontline Care™. Continue reading Qualtrics and Five9 Partner to Improve the Contact Center Experience for Agents and Customers
Tag Archives: Five9
Five9 Opens New European Engineering Hub in Portugal
Five9, a leading provider of the intelligent cloud contact centre, announced the opening of its new European Research and Development Hub in Porto, Portugal. The office will serve as the company’s European engineering headquarters, with work spanning artificial intelligence, software engineering, and cloud operations. Continue reading Five9 Opens New European Engineering Hub in Portugal
BT Ireland announces multi-million euro deal with Five9
BT Ireland has been selected as the preferred carrier for voice and network services globally for Five9, a leading provider of intelligent cloud contact centres. This multi-million euro agreement enables Five9 to leverage BT’s quality voice services to enhance its service offering, and strengthen its leadership position in the Contact Centre as a Service (CCaaS) space. Continue reading BT Ireland announces multi-million euro deal with Five9
Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence
Balto, a leader in uniting contact centre agents with AI for better conversations, announced its partnership with Five9, an industry-leading provider of cloud contact centre solutions. Continue reading Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence
Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange
Five9 announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce. Continue reading Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange
Aceyus and Five9 Expand Partnership to Help Contact Centres Improve Productivity and Customer and Employee Experience
Aceyus, a global leader in customer experience, reporting, and analytics, is excited to announce an expanded partnership with Five9, an industry-leading provider of the intelligent cloud contact centre. Continue reading Aceyus and Five9 Expand Partnership to Help Contact Centres Improve Productivity and Customer and Employee Experience
Five9 International Study Finds 9 out of 10 Contact Centres Have Increased Focus on Agent and Employee Experience
Five9, a leading provider of the intelligent cloud contact centre, announced the results of its 2022 International Customer Service Index (CSI) Business Decision Makers Survey, which revealed new customer engagement and contact centre workplace trends. Continue reading Five9 International Study Finds 9 out of 10 Contact Centres Have Increased Focus on Agent and Employee Experience