Five9, the provider of the Intelligent CX Platform, launched a new solution custom crafted for the education industry, Five9 OneStudent. Continue reading Five9 Announces Five9 OneStudent to Help Higher Education Answer the Call for Better Student Engagement
Tag Archives: Five9
Niki Hall Joins Five9 as Chief Marketing Officer
Five9 announced the appointment of Niki Hall, an industry leader with more than 20 years of experience in technology marketing, as chief marketing officer (CMO). Continue reading Niki Hall Joins Five9 as Chief Marketing Officer
Verint and Five9 Announce New Research on the Modern Evolving Contact Centre
Verint®, and Five9 announced the findings of a co-sponsored survey to better understand the evolution of the modern contact centre as consumer habits continue to change and expectations continue to rise. Continue reading Verint and Five9 Announce New Research on the Modern Evolving Contact Centre
Five9 to Acquire Aceyus
Five9, the Intelligent CX Platform provider, announced it has entered into a definitive agreement to acquire Aceyus, a market leader in advanced data integration and analytics. Continue reading Five9 to Acquire Aceyus
BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally
BT and Five9, a leading provider of the intelligent CX Platform, announced that they are expanding their partnership to enhance the choice of contact centre services and solutions offered to organisations globally. Continue reading BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally
Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI
Five9 announced the general availability of Five9 Agent Assist 2.0 with AI Summary, powered by OpenAI. Using the same generative AI technology behind ChatGPT, the solution summarizes customer call transcripts in seconds, yielding a rapid time to value by reducing manual, after-call work. Continue reading Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI
Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys
Five9, a leading provider of the Intelligent CX Platform and Invoca, a cloud leader in AI conversation intelligence, announced that they have expanded their strategic partnership to deliver a solution that enables deeper insight into real-time data throughout the entire customer journey and brings the contact centre and the marketing teams closer together to enable more “fluid” CX. Continue reading Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys