Alianza, Inc. and Lumen Technologies announced that Lumen will use Alianza’s cloud communications platform to strengthen its voice services portfolio and provide customers with robust, anywhere business communication functionality. Continue reading Lumen Selects Alianza to Power Communications Network Transformation from the Cloud →

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced an integration with Sprinklr Modern Care and Amazon Connect to unify the contact centre. Continue reading Sprinklr Launches Voice Integration With Amazon Connect to Unify the Contact Centre →

Intermedia Cloud Communications, a leading provider of cloud communications and collaboration solutions to businesses and the partners that serve them, announced its new partnership with Intelisys, a ScanSource company, and the nation’s leading provider of technology services and solutions. Continue reading Intelisys Becomes Intermedia Connectivity and Cloud Services Distributor →

Mindfields, a global Hyperautomation advisory firm, announced it has partnered with Uniphore, the leader in Conversational Automation. The partnership will enhance Mindfields’ offerings, thereby enabling the company to facilitate its clients move into the next phase of conversational automation. Continue reading Mindfields and Uniphore announce partnership to Hyperautomate Contact Centres beyond RPA →

NICE announced a partnership with Deutsche Telekom Global Business, Deutsche Telekom’s affiliate offering telecommunications and connectivity solutions to businesses of all sizes including the public sector. Continue reading NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership →

8×8, a leading unified cloud communications platform, and Genesys®, a global cloud leader in customer experience orchestration, announced a product integration of 8×8 Work with Genesys Cloud CX. Continue reading 8×8 and Genesys Partner to Integrate 8×8 Cloud Unified Communications with Genesys Cloud CX →