Content Guru Forges New Partnership with VR-Voice to Aid Global Expansion

Leading cloud contact centre solutions provider, Content Guru, announced that it has forged a new partnership with communications solutions specialists in the D-A-C-H (Germany, Austria and Switzerland) region, VR-Voice.

VR-Voice is a key reseller of cutting-edge CCaaS (Contact Centre as a Service) and UCaaS (Unified Communications as a Service) technology in the German-speaking markets, and the partnership is a strategic part of Content Guru’s global expansion plan, which is already well underway. Together, the pair will deliver Content Guru’s award-winning storm® customer engagement solution to mid-market organisations, particularly in the Finance and Manufacturing sectors, enabling them to digitally transform operations.

Martin Taylor, Deputy CEO and Co-Founder of Content Guru, said: “Content Guru’s rich history of developing and providing innovative customer experience solutions across the globe, and VR-Voice’s sizeable presence as a CCaaS expert in the D-A-C-H market, make for a promising partnership. We are looking forward to further building our German-speaking customer base – supported out of our regional HQ at Gilching, outside Munich – while enabling businesses to reap the benefits of our storm solution.”

Mr Karsten Raßmann, CEO of VR-Voice, commented: “VR-Voice is really excited about the new partnership with Content Guru. Our bespoke modification capabilities will enable us to build custom services for each organisation with storm. We’re a firm believer that company image is directly linked to customer service levels, and look forward to enabling our clients to improve customer success using Content Guru’s leading-edge technology.”

About Content Guru

A leader in cloud communications technology, Content Guru supplies mission-critical Customer Engagement and Experience solutions to hundreds of large organisations across the globe.

Content Guru’s cloud-native omnichannel solution, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Content Guru ensures contact centres and customer engagement hubs meet the needs of every customer, seamlessly. storm is used by public and private sector organisations across Europe, the US and Asia-Pac, in markets ranging from finance and healthcare through to government and utilities. Customers relying on storm for mission-critical services include Sodexo, NHS England, Serco and G4S.

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About VR Voice

VR Voice is a system vendor specializing in contact centres and cloud platforms, and has served medium-sized and large companies for many years. Together with its customers, VR Voice develops specific and innovative solutions to maximize benefits to customers. These proprietary developments are deeply integrated into customer processes.

Customers of VR Voice use the contact centre platform via a wide range of channels, such as voice, email, web chat, etc.

VR Voice’s focus is always on a long and successful customer relationship. VR Voice customers include DKV Mobility, Schüco International, Clariant and Atruvia.