UJET Inc., a leading provider of customer support communications and solutions, announced their integration into the Salesforce Sales Cloud. Beyond our deep Service Cloud integration, this new Salesforce connectivity provides a specialized integration and leverages UJET’s modern communications platform for the express purpose of supporting sales focused communication sessions. Continue reading UJET Announces Salesforce Sales Cloud Integration →

ConvergeOne, a leading global IT services provider of collaboration and digital infrastructure solutions, announced that it has expanded its mid-market portfolio through the launch of ConvergeOne Cloud Experience (C1CX) with Avaya Cloud Office. Continue reading ConvergeOne Expands Mid-Market Portfolio through C1CX with Avaya Cloud Office™ →

Thrio announced a partnership with TELUS International, a leading provider of multilingual customer experience and digital IT solutions for global and disruptive brands. Continue reading Thrio Announces New Partnership with TELUS International →

Zendesk announced a strategic alliance with Tata Consultancy Services (TCS) to provide world-class, enterprise grade CRM solutions for large Enterprises. The partnership combines Zendesk’s powerful support, sales and engagement software solutions together with TCS’ deep contextual knowledge and experience in digital transformation. Continue reading Zendesk Announces Partnership with Tata Consultancy Services →

Trust Business Partners today announced that it has expanded its strategic partnerships through a new agreement with Koopid Inc., the next-generation, AI-powered Customer Experience Orchestration platform, designed to enable seamless self-service customer journeys. Continue reading Trust Business Partners and Koopid Partnership →

Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, has partnered with Business Systems (UK) Ltd (“BSL”), a specialist in call recording and workforce optimisation solutions, to provide more robust and legally-compliant cloud-based recording solutions for institutional traders. Continue reading Cloud9 Partners with Business Systems for Compliant Voice Recording →