Thrio Announces New Partnership with TELUS International

Thrio announced a partnership with TELUS International, a leading provider of multilingual customer experience and digital IT solutions for global and disruptive brands.

TELUS International will provide Thrio’s award-winning, AI-powered CCaaS (Contact Center as a Service) platform to their clients under the name Cloud Contact 360 (CC360) as one part of its work from home solutions. The pure cloud, omnichannel customer experience platform features powerful automation tools, a complete suite of digital channels (email, chat, SMS, social), inbound and outbound voice engines, and AI-driven situation routing and journey management.

“We are thrilled to partner with TELUS International and have our Thrio offering made available to TELUS International’s customers and partners. CC360 enables advanced customer care deployments seamlessly and in record time,” said Lance Fried, CMO of Thrio. “This partnership reflects the growing market appetite for modern cloud contact centre solutions across all industries looking to take advantage of the numerous benefits of operating in the cloud.”

“The launch of our CC360 platform in partnership with Thrio is another exciting step in our ongoing journey to increasingly deliver superior customer experiences by leveraging agile and innovative AI-powered solutions and the cloud to shift the competitive landscape,” said Jim Radzicki, Global Vice-president, Strategic Partnerships, TELUS International. “Thrio’s state of the art and customizable contact centre solution coupled with TELUS International’s CX expertise is an unbeatable combination, driving better customer outcomes, revenue growth and the ability to adapt to rapidly changing market dynamics.”

About Thrio, Inc.

Thrio’s team consists of leading contact centre experts who develop and market modern, cutting edge technology and reliability that aims to redefine contact centre industry standards. Thrio’s groundbreaking CCaaS platform features advanced native process automation capabilities, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of AI tools built right in.

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About TELUS International

TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members as well as delivery centres across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company’s solutions cover customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling all stages of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, and healthcare industries. The company serves clients in over 50 languages. TELUS holds a ~63% interest in TELUS International with Baring Private Equity Asia and Competence Call Center management holding the remaining ~33% and ~3%, respectively.

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