Cloud9 Partners with Business Systems for Compliant Voice Recording

Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, has partnered with Business Systems (UK) Ltd (“BSL”), a specialist in call recording and workforce optimisation solutions, to provide more robust and legally-compliant cloud-based recording solutions for institutional traders.

Through the collaboration, Cloud9 and BSL can provide customers with a more comprehensive recording management system that features a sleek, easy-to-use dashboard for viewing data. Cloud9’s purpose-built communication and data digitisation platform captures voice conversations of institutional traders that can be repurposed for regulatory reporting, monitoring and trade reconstruction via BSL’s optimisation platform.

“Institutional voice recordings have historically been one of the most unstructured forms of data in capital markets,” said Jerry Starr, CEO of Cloud9 Technologies. “By partnering with innovative and well-established firms like BSL, we’re unlocking new avenues for voice data so that financial institutions can remain compliant while making more informed, strategic decisions.”

“Firms in today’s financial sector need to be able to repurpose their data in numerous ways,” said Richard Mill, Managing Director at BSL. “As the industry evolves, as do the needs and demands of our customers. The marriage of BSL and Cloud9 allows us to provide the technical capabilities necessary to stay ahead of these changes as they unfold.”

The core module provides reporting and portal view into one or more recording systems and can be seamlessly integrated into existing workflows, addressing rising infrastructure costs faced by financial institutions and incentivising them to leverage voice data more effectively. It has the ability to ingest voice, SMS, and IM chat data.

About Cloud9 Technologies

Cloud9 Technologies is the leading voice communication and analytics platform designed for the unique needs of the financial markets. Cloud9 developed a solution that harnesses the voice communication talk path for the trading floor of the future – offering more functionality and analytic insight than legacy hardware at a fraction of the cost. Cloud9 connects counterparties across all asset classes via a cloud-based communication platform that eliminates the infrastructure and expense associated with legacy hardware and telecommunication-based solutions, with front-office focused data and transcription, purpose-built for the financial markets.

For more information, visit www.c9tec.com.

About Business Systems (UK) Ltd

Business Systems (UK) Ltd specialises in providing workforce optimization technology solutions and today ranks as one of the industry’s most experienced and innovative providers of call recording platforms. The company’s expertise covers systems design, project management, implementation and ongoing service delivery-support. BSL is the UK’s largest and most established independent call recording specialist extending its global reach through specific associated partners. Founded in 1988, the company has built an impressive reputation for implementing complex projects on time and counts amongst its clients, institutions such as The Bank of England and Standard Life.

Visit https://www.businesssystemsuk.co.uk/