Avaya Selects SYNNEX Corporation as a Master Agent for Delivering New Avaya Cloud Office UCaaS Solution

Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced that SYNNEX Corporation, a leading business process services company, now offers the new Avaya Cloud Office UCaaS solution through its extensive partner network as part of the Avaya Master Agent program.

Avaya continues to work to address the evolving needs of its large customer base with new UC and CC cloud solutions provided through a global partner ecosystem. This includes Avaya Cloud Office, a world-class public UC-as-a-Service (UCaaS) solution developed by Avaya and RingCentral as part of their recently announced strategic partnership. Avaya Cloud Office, coming in the first quarter of 2020, is intended to provide customer’s with a seamless journey to cloud-based unified communications built on the industry’s leading UCaaS platform combined with Avaya-only capabilities including unique features, device interoperability and migration tools. As an industry-leading distribution partner, SYNNEX is able to drive Avaya cloud communications solutions through its nationwide network of sales agents.

“Demand for Avaya’s full range of cloud solutions continues to grow, and adding SYNNEX to the Avaya Master Agent program builds on our strategy to bolster the qualified sales agents that can support that growth and address customer needs,” said Frank Ciccone, Avaya senior vice president, North America Sales. “There is particular excitement around our new Avaya Cloud Office offer, and it is expected that customers will benefit from increased access to technology that drives positive business outcomes as well as the ease-of-doing-business they experience with Avaya and SYNNEX. We are pleased that a trusted partner like SYNNEX is working with us to deliver Avaya Cloud Office to its partner network.”

“We are delighted to further expand our agreement with Avaya to help our mutual customers grow their businesses by more fully enabling cloud-based unified communications, collaboration and contact centre solutions,” said TJ Trojan, senior vice president, Product Management, North America, SYNNEX Corporation. “Our dedicated Avaya cloud solutions team can assist customers in this transition and help them quickly and seamlessly deploy their go to market strategy in this important and rapidly expanding market segment.”

SYNNEX sales agents can offer an industry-leading solution to customers which includes unified communications services fully hosted by Avaya; contact centre solutions; bundled carrier services such as minutes and SIP Trunks; desktop options; delivery, management, and support; and monthly subscription-based billing. SYNNEX is the newest cloud Master Agent for Avaya.

About Avaya

Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.

Visit us at www.avaya.com.


SYNNEX Corporation (NYSE: SNX) is a Fortune 200 corporation and a leading business process services company, providing a comprehensive range of distribution, logistics and integration services for the technology industry and providing outsourced services focused on customer engagement to a broad range of enterprises. SYNNEX distributes a broad range of information technology systems and products, and also provides systems design and integration solutions. Concentrix, a wholly-owned subsidiary of SYNNEX Corporation, offers a portfolio of strategic solutions and end-to-end business services focused on customer engagement, process optimization, technology innovation, front and back-office automation and business transformation to clients in ten identified industry verticals. Founded in 1980, SYNNEX Corporation operates in numerous countries throughout North and South America, Asia-Pacific and Europe.

Additional information about SYNNEX may be found online at synnex.com.