Xelion UK, the multi-award winning cloud telephony provider, can now provide integration with the Encoded Agent Assisted payment solution. Xelion users can integrate Encoded technology to securely take payments from their customers. Continue reading Xelion offers payment integration with Encoded →

TTEC announced it has significantly strengthened its FedRAMP-authorized cloud contact centre solution to include best-in-class WFO, CRM and AI applications. Continue reading TTEC Expands FedRAMP-Authorized Cloud Contact Centre Solution With Pending IL4 Status and Best-in-Class WFO, CRM, AI Integration →

Clare Lomax, VP Sales for TTEC in EMEA, summarises the first Directors Club Tomorrow’s World series of webinars; Shifting back; How to Prepare for what’s next in the Contact Centre… Continue reading Shifting back; How to Prepare for what’s next in the Contact Centre – Ep 1 →

Covid-19 poses a significant risk to both channel partners and vendors. In return, it’s also the time for partners to communicate closely and in a transparent manner with vendors. Steve Haworth, CEO of the TeleWare Group, explores why this closer relationship will help both partners and vendors to successfully navigate this crisis period… Continue reading Working with channel partners to meet changing technology requirements →

Content Guru, the leading cloud contact centre provider, has announced it is working with Jurys Inn and Leonardo UK & Ireland, the leading hotel group operating across the UK, Ireland and Czech Republic, to service its global customer base from a new contact centre in Cebu, Philippines. Continue reading Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities →