Eckoh, the global provider of Secure Payment products and Customer Contact solutions announces that it has joined the Five9 App Marketplace as the only approved Secure Payments partner for Five9’s customers. Continue reading Eckoh joins the Five9 App Marketplace as the first Secure Payments provider →

Half (46%) of Americans admit they have been a victim of fraud, but nearly all (92%) think the risk of fraud is increasing in our day-to-day activities. Even more concerning, nearly one third (31%) have actually felt at risk for fraud when contacting a brand’s customer service department, and 47% said it was because they had to share personal information with a customer service agent. Continue reading Sitel Group & CallMiner’s Fraud Prevention Report Reveals US Consumers Believe Customer Support Calls Put Them At Risk for Fraud →

Frost & Sullivan has recognized Vonage, a leading provider of global business cloud communications, as a leader in innovation in the 2019 Frost & Sullivan Radar for the Communications Platform as a Service (CPaaS) industry. Continue reading Frost & Sullivan Ranks Vonage as a Leader in Growth and Innovation in the 2019 CPaaS Radar →

eGain, the leading provider of cloud-based customer engagement solutions announced that a leading Florida health insurance carrier selected eGain AI knowledge for customer service. Continue reading US health insurer selects eGain for AI-powered member service →

Forrester released its list of customer experience (CX) leaders among U.K. brands, according to its U.K. 2019 Customer Experience Index (CX Index™) rankings. Continue reading Forrester Announces Top UK Brands That Deliver High Quality Customer Experience →

Sykes, a leading provider of customer engagement services and multichannel demand generation, will collaborate with global health service company Cigna to support delivery of service experience for customers, augmented with intelligent agent assistance, robotic process automation (RPA) and intelligent automation (IA) services. These capabilities will help Cigna continue to deliver personalized and customized healthcare solutions to help people live healthier, more productive lives. Continue reading SYKES and Cigna collaborate to propel Cigna’s integrated service capabilities through innovative, multichannel customer engagement platform →