The online electricals retailer, AO.com announces a partnership with omnichannel customer engagement company Emarsys, enabling it to personalize the experience for its customers on a truly one-to-one basis for the first time. Continue reading AO.com takes personalization capabilities to new heights with Emarsys platform
Category Archives: Who’s Buying What?
Vonage Powers Messaging Capability and Customer Support for PT. Telekomunikasi Indonesia
Indonesia’s largest telecommunications and network provider, PT. Telekomunikasi Indonesia, has chosen Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, to enhance its customer communications and experience. Continue reading Vonage Powers Messaging Capability and Customer Support for PT. Telekomunikasi Indonesia
Groupon Selects TransPerfect to Help Manage Its Multilingual Content
TransPerfect, the world’s largest provider of language and technology solutions for global business, announced that it has been chosen by global experiences marketplace Groupon for translation management technology. Continue reading Groupon Selects TransPerfect to Help Manage Its Multilingual Content
Orange Business Services delivers collaboration and contact centre services for ZIM
ZIM Integrated Shipping has extended its contract with Orange Business Services for cloud-based contact centre and collaboration services, including network connectivity and audio and web conferencing. This solution will continue to boost collaboration and productivity across 20 contact centres globally, resulting in an enhanced experience for ZIM’s customers. Continue reading Orange Business Services delivers collaboration and contact centre services for ZIM
Boomi to power a unified experience for 270,000 Red Cross stakeholders
Boomi™, a Dell Technologies business™, announced it has helped Australian Red Cross automate previously manual and onerous administrative tasks, allowing more resources to be invested in critical services. The platform has also integrated data from multiple new and existing core systems, forming the foundations of the charity’s digital experience platform, including the new MyRedCross portal. Continue reading Boomi to power a unified experience for 270,000 Red Cross stakeholders
HSBC Bank Launches Apple Business Chat to Help Customers Seamlessly Handle Banking Needs
HSBC Bank USA, N.A., (HSBC), part of the HSBC Group, announced the launch of its Apple Business Chat channel, providing customers a secure, seamless way to message directly with HSBC’s customer service centre via the Messages app on all Apple devices, without the need to download an additional program. Continue reading HSBC Bank Launches Apple Business Chat to Help Customers Seamlessly Handle Banking Needs