Category Archives: Who’s Buying What?

Inbound Call Experts, LLC to Deploy CallMiner Speech Analytics for Improved Quality Assurance Monitoring

PRESS RELEASE: Inbound Call Experts, LLC, (ICE) a leader in premium technology services and software support and CallMiner, the market leader in speech and voice of the customer analytics solutions for contact centers, today announced that ICE will implement CallMiner Eureka, the leading speech analytics solution for improving contact center performance. In addition, ICE will also utilize CallMiner Redactor as an additional tool to maintain PCI compliance. Continue reading Inbound Call Experts, LLC to Deploy CallMiner Speech Analytics for Improved Quality Assurance Monitoring

Ealing Hospital NHS Trust migrate their clinical systems’ integration to a new PAS

PRESS RELEASE: Ealing Hospital NHS Trust (EHT) has used Ascribe’s integration consultancy services to provide core development work to migrate their clinical systems’ interfaces from their existing McKesson “TotalCARE” PAS and “eGate” integration engine to the CSC/Silverlink iCS PAS used by the North West London Hospitals NHS Trust (NWLHT). Continue reading Ealing Hospital NHS Trust migrate their clinical systems’ integration to a new PAS

Lacoste Selects Manhattan Associates to Power Omni-Channel Retail Operation

Manhattan Associates, Inc., announced that Lacoste, the global fashion brand, has selected Manhattan Associates’ Enterprise Order Management solution to orchestrate its omni-channel retail operations and facilitate the company’s continued growth. With Manhattan’s technology, Lacoste will be able to deliver a consistent brand and unified shopping experience to its customers. The technology will provide Lacoste Customer Service Representatives – initially in the Call Center – with a single view of customer transactions and network wide inventory, whilst giving shoppers control of when, where and how they receive goods. Continue reading Lacoste Selects Manhattan Associates to Power Omni-Channel Retail Operation

Orange Business Services helps Haier upgrade customer service with cloud computing

PRESS RELEASE: Orange Business Services has won a three-year contract with Haier in China to implement and manage Flexible Computing Premium, a cloud computing solution. The initial deployment will allow Haier’s headquarters in China to connect with its after-sale service center in India over a cloud-based platform, enabling users to access business-critical applications anywhere, anytime. Continue reading Orange Business Services helps Haier upgrade customer service with cloud computing

PetSafe® Advances Customer Care With Aspect Software, Adds Social Media and Omni-Channel Capabilities

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office solutions, and award-winning cloud solutions, today announced PetSafe®, an industry brand leader in the development of innovative pet behavioral, containment, and lifestyle product solutions and services, will deploy cloud-based social customer care solution, Aspect Social, as well as Aspect’s full suite of integrated contact centre and workforce optimization solutions. Continue reading PetSafe® Advances Customer Care With Aspect Software, Adds Social Media and Omni-Channel Capabilities

Ideal Living Celebrates Decade of Using LiveOps Agent Services to Accelerate Business Growth

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact centre and customer service solutions, announced today that long-time customer Ideal Living Management LLC is celebrating one decade of accelerating business growth with LiveOps Agent Services. LiveOps provides agent services leveraging a best-of-breed, cloud-based contact centre platform and a remote, independent contractor-based talent pool of more than 20,000 at-home agents. Continue reading Ideal Living Celebrates Decade of Using LiveOps Agent Services to Accelerate Business Growth

Dolphin Dynamics and Allianz Global Assistance UK streamline the selling of insurance products for STA Travel

Dolphin Dynamics has added insurance from leading travel insurance and assistance provider Allianz Global Assistance in the UK as a new product category available for live search and booking for all STA Travel customers. Continue reading Dolphin Dynamics and Allianz Global Assistance UK streamline the selling of insurance products for STA Travel

Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services

PRESS RELEASE: Cisco announced today that Bright House Networks, the sixth-largest owner and operator of cable systems in the United States, has deployed the Cisco® Network Convergence System (NCS), a network fabric family designed to serve as the foundation of a massively scalable, smarter and more adaptable Internet. Continue reading Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services