Optus Business announced that major industrial company CSR Limited (ASX: CSR) has signed a $12m three-and-a-half -year agreement for Optus to provide voice, data and mobile services across 150 Australian sites. Continue reading Optus Business signs a $12M Strategic Partnership with CSR →

DNA is a Finnish telecommunications company that offers the full range of telecommunications services and devices to both consumers and business customers. As Finland’s third largest telco, the company places customer satisfaction at the heart of its products and online services. Continue reading Amplience helps DNA evolve their online customer experience →

OpenText™, a global leader in Enterprise Information Management (EIM) announced that Sun Chemical, a member of the DIC group, has selected OpenText™ Business Center for SAP® Solutions to transform their customer experience and service. With OpenText Business Center, Sun Chemical can automate data-heavy customer service processes, freeing more time for high-value customer engagement. Advanced machine learning will reduce setup effort and drive greater automation and efficiency over time. Continue reading Sun Chemical Selects OpenText to Improve Customer Service and Experience with Machine Learning →

Five9, a leading provider of cloud contact centre software for the digital enterprise, announced that it has been selected by a leading gaming industry manufacturer to replace their on-premise contact centre with a scalable cloud-based solution that increases flexibility while meeting industry compliance needs. Continue reading Gaming Manufacturer Chooses Five9 to Meet Compliance for Contact Centre →

NTVB Media, the leading publisher of TV entertainment and listings magazines, has selected VoicePort, LLC to provide an IVR solution to improve customer self-service and call centre efficiencies. Continue reading NTVB Media Selects VoicePort’s IVR to Optimize Call Centre →

NICE inContact, a NICE business announced business results for Vera Bradley achieved with the NICE inContact CXone Business Line Texting Solution, including integrated Textel two-way texting, that increases contact centre agent efficiency and enhances customer experience. Continue reading Vera Bradley improves efficiency and customer experience with NICE InContact →