Blue Diamond Growers recently launched a new customer self-service chatbot on its website using AI-driven virtual agent technology from Astute. In its first month, the new Blue Diamond bot has assisted close to 6,000 consumers in finding answers to questions about products, coupons, recipes and more. Continue reading Blue Diamond Growers Go Live with Conversational Online Self-Service Using Astute Bot →

NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions announced that global outdoor power equipment manufacturer and distributor MTD has increased its Net Promoter Score from 50 to 70 using the NVM Platform. Continue reading Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia →

ENACOMM, Inc—a fintech company that empowers banks, credit unions and credit card companies with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency—today announced that it has launched Bank Independent’s Alexa skill, adding artificial intelligence (AI)-assisted banking to the list of products and services it provides to Bank Independent, which includes a hosted, dynamic interactive voice response (IVR) solution. Continue reading Bank Independent Goes Live with ENACOMM’s AI-Enabled Voice Banking →

Smart Link, as a subsidiary of Al Khaleej for Training and Education and a leading Saudi-based Business Process Outsourcing (BPO) company, has teamed up with Avaya to accelerate Smart Link’s expansion and the diversification of its digital services portfolio. Continue reading Smart Link Accelerates Digital Service Expansion with Avaya Cloud Contact Centre Solutions →

SAP announced that Deutsche Telekom AG; Cooler Master Corp., a global thermal solutions provider; and KSB Group, a manufacturer of pumps and valves, have adopted the SAP Sales Cloud solution to build trusted relationships with their customers and bring more efficiency and speed to sales. Continue reading SAP Sales Cloud Brings Intelligent CRM to Customers →

SAP announced that Colombina S.A., AVL List GmbH, Deutsche Telekom AG and MEWA Textil-Service AG & Co. Management OHG have selected the SAP C/4HANA suite to help them drive digital transformation and deliver engaging customer experiences. Continue reading SAP C/4HANA Suite Enables Businesses and Partners to Transform CRM →