Selligent Marketing Cloud, the B2C Marketing Automation company announced Future plc as a client. Future is a global multi-platform media company, creating over 200 print publications, apps, websites and events, in fields such as video games, technology, film, music and home. Continue reading Future Chooses Selligent Marketing Cloud to Strengthen Customer Engagement →

VoiceFoundry, a principal provider of cloud-based contact centre solutions with a unique focus on customer experience and automation in Asia Pacific, North America and the United Kingdom recently announced the launch of an Amazon Connect Accessible Agent Desktop for vision impaired contact centre agents at Vision Australia. Continue reading VoiceFoundry Launch Agent Desktop for Vision Impaired Contact Centre Agents →

Startel, a leading provider of contact centre solutions, announced that Easybee, a virtual answering service provider, has selected Startel to standardize its call handling and continue to support its expanding bilingual services footprint. Continue reading Easybee Chooses Startel to Grow its Virtual Answering Service →

Eckoh, the global provider of Secure Payment products and Customer Contact solutions has won a contract with the Peninsula Group (Peninsula) to provide CallGuard to secure their contact centre payments. Continue reading Peninsula Group choose Eckoh CallGuard for securing payments →

Blue Diamond Growers recently launched a new customer self-service chatbot on its website using AI-driven virtual agent technology from Astute. In its first month, the new Blue Diamond bot has assisted close to 6,000 consumers in finding answers to questions about products, coupons, recipes and more. Continue reading Blue Diamond Growers Go Live with Conversational Online Self-Service Using Astute Bot →

NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions announced that global outdoor power equipment manufacturer and distributor MTD has increased its Net Promoter Score from 50 to 70 using the NVM Platform. Continue reading Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia →