Bright Pattern, a leading provider of omnichannel cloud contact centre software, helps Transcosmos provide exceptional localized customer care for international clients. Continue reading Transcosmos Powers Global Omnichannel Customer Service with Bright Pattern Cloud Contact Centre
Category Archives: Who’s Buying What?
One of the Nation’s Largest Solar Installers Selects Ytel to Enhance Customer Service Capabilities
Ytel, a leading provider of communications software for businesses through a programmable API and contact centre software, revealed that one of its newest customers has broken all sales records by harnessing Ytel API and contact centre technology. Continue reading One of the Nation’s Largest Solar Installers Selects Ytel to Enhance Customer Service Capabilities
Diabolocom helps PhotoBox enhance its customer experience
PhotoBox, the European market leader for customisable photo products, boasts 30 million customers across 12 countries. Due to the personalised and emotive nature of the product, the company sees dramatic increases in website traffic during seasonable peaks including Easter, Christmas, Valentine’s Day, Mother’s and Father’s Day and other holidays. Continue reading Diabolocom helps PhotoBox enhance its customer experience
New Tele2 app that gets smarter thanks to IBM Watson Assistant
Tele2 is the first provider in the Netherlands to introduce a self-service app that literally and metaphorically listens to customers for all its customers with a mobile subscription. In addition to the usual navigation, customers can ask the MyTele2 app in simple Dutch via chat questions. The app has been developed together with customers and on the basis of their wishes. Continue reading New Tele2 app that gets smarter thanks to IBM Watson Assistant
Leader in Asia Pacific Telecom Industry Embraces Power of Automation with Use of Workforce Engagement Software to Automate Quality Management
Verint®, The Customer Engagement Company™ announced that a leading telecommunications and media company in the Asia Pacific region expanded its investment in Verint solutions at the start of this year and is now using its Automated Quality Management™ workforce engagement software to heighten performance and service delivery. Continue reading Leader in Asia Pacific Telecom Industry Embraces Power of Automation with Use of Workforce Engagement Software to Automate Quality Management
UW Credit Union Selects eGain AI for Member Service
eGain, the leading provider of cloud-based customer engagement solutions announced that UW Credit Union (headquartered in Madison, Wisconsin) has selected eGain’s AI knowledge solution for agents and customer self-service to enhance member experience. Continue reading UW Credit Union Selects eGain AI for Member Service