Eckoh, the global provider of Secure Payment products and Customer Contact solutions has won a contract with the Peninsula Group (Peninsula) to provide CallGuard to secure their contact centre payments.
Peninsula is a global business services specialist founded in 1983 that is focused on supporting small businesses in the UK, Ireland, Australia, New Zealand and Canada. It has grown from offering employment law services to a portfolio today that comprises insurance, health and safety, HR, and employee wellbeing.
As Peninsula has grown and acquired other businesses the volume of Card-Not-Present payments being made through their contact centre has significantly increased. As a result of this Peninsula needed to be compliant with the Payment Card Industry Data Security Standard (PCI DSS) to continue taking card payments over the telephone. To help them achieve this Eckoh will implement its CallGuard Hosted solution, that prevents sensitive payment card data from entering the contact centre systems. As a result, the solution will de-scope the entire contact centre from the scope of the PCI DSS audit, making compliance simpler and maintainable every day.
Carl Lancaster, Group Head of Collections at Peninsula Group says, “The security of our client’s payment information is of critical importance to us, as is protecting our agents and our business from the risk of a data breach. Now, with CallGuard, there is no sensitive information in our systems so there’s no value to anyone seeking to misuse our data.”
Mark Holmes, Head of Sales at Eckoh commented, “We’re delighted to be working with Peninsula Group to safeguard its reputation and clients’ trust. With the incidence of card data theft rising and data protection regulation increasing, it’s vitally important for businesses to show they are taking their data security seriously and implement a solution. Eckoh’s CallGuard solution is simple, effective and fast to deploy and will deliver the results that Peninsula is looking for.”
For more information visit www.eckoh.com