Intradiem is pleased to announce a partnership with AXA, the number one Global Insurance Brand, with AXA using Intradiem’s real-time Contact Centre Automation for their contact centre operations and frontline workforce. Continue reading Intradiem Announces Partnership with AXA →

Amdocs, a leading provider of software and services to communications and media companies announced its collaboration with Amazon Web Services (AWS) in enabling Globe Telecom, one of the Philippines’ largest telecommunications providers, to deliver cloud-based intelligent omnichannel routing and interactions management. Continue reading Amdocs, Amazon Web Services gear up Globe for meaningful digital customer engagement →

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that Bright MLS, one of the nation’s largest real estate multiple listing services (MLS), has selected RingCentral’s unified solutions across voice, video, online meetings, and contact centre to boost workforce productivity and enhance the customer experience. Continue reading Bright MLS Connects Distributed Workforce and Enhances Customer Experience with RingCentral Cloud Communications and Contact Centre Solutions →

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that John Varvatos, an American contemporary menswear designer, has selected RingCentral’s cloud communications solutions to engage efficiently with customers and connect its global workforce to drive increased productivity. Continue reading John Varvatos Replaces Legacy Systems with RingCentral Cloud Solutions →

The State of Utah announced that it is launching a statewide customer experience program focused on improving the experience of its citizens. The program, run on the Qualtrics XM Platform™, will save the state money by doing more in-house research, consolidate all customer experience programs on a single platform, and help the state achieve its goal of 25% greater efficiency in government. Continue reading State of Utah Launches Statewide Customer Experience Program with Qualtrics to Better Serve its Citizens →

Jacada announced that it has signed a deal to provide autonomous customer service software solutions for Puget Sound Energy (PSE), Washington state’s oldest local energy company, providing electric and natural gas service to homes and businesses primarily in the Puget Sound area. Continue reading Jacada Selected by Puget Sound Energy to Provide Intelligent Customer Self-Service Solutions →