Shop Direct, the UK’s second biggest online pure-play retailer, has extended its relationship with SAS to further improve customer engagement and strengthen loyalty. Shop Direct has evolved from a traditional catalogue business to become one of the UK’s leading digital retailers, selling everything from the latest fashion to electrical appliances. Continue reading Shop Direct has stellar shopping experiences in the bag →

EdgeVerve Systems, a wholly-owned subsidiary of Infosys, announced the successful implementation of AssistEdge at Telekom Malaysia, under the OVAL (One View Application Layout) program. Telekom Malaysia is the country’s convergence champion and the leading converged communications services provider. Continue reading Telekom Malaysia Implements AssistEdge to Increase Efficiency and Productivity →

CKE Restaurants Holdings (CKE), parent company of Carl’s Jr. and Hardee’s restaurants, has selected Market Force Information® (Market Force) to centralize and help manage contact centre customer service initiatives for its more than 3,000 locations nationwide. Continue reading CKE Selects Market Force Information to Help Drive Contact Centre Initiatives →

Enghouse Interactive announced its latest success story, Partner Colorado Credit Union. This success further demonstrates its ability to deliver effective customer communications for credit unions across the US. Partner Colorado, a member-owned not-for-profit cooperative with total assets exceeding $350 million, serves more than 31,000 members throughout the Denver metro area. Continue reading Partner Colorado Credit Union Improves Member Experience with Enghouse Interactive →

Enghouse Interactive announced that the Louisiana Workforce Commission (LWC) is the most recent state agency to leverage the State of Louisiana’s cloud contact centre, which is based on Enghouse Interactive’s Contact Center: Service Provider (CCSP). Continue reading State of Louisiana Deploys Cloud Contact Center for Workforce Commission →

Pindrop, the pioneer in voice security and authentication, has announced that Shop Direct, which operates digital department stores including Very.co.uk and Littlewoods.com, will become the first etailer in Europe to introduce Phoneprinting™ technology to further protect its four million customers. Continue reading Shop Direct first European retailer to adopt Pindrop’s Voice Security and Authentication to protect customers →