Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company

Bright Pattern, a leading provider of omnichannel cloud contact center software, has helped 80024Support improve customer experience by replacing outdated premise-based contact center technology.

80024Support provides professional technical help desk services and customer care strategies for many leading technology brands across the USA, Canada, and Mexico, as well as other regions around the world.

With Bright Pattern software, 80024Support saw a decrease in operational expenses and resource requirements, along with enhanced communications with seamless omnichannel support over voice, email, chat, and self-service channels.

With the goal of aligning infrastructure and technology investments with the company’s vision to provide unrivaled customer experience solutions, 80024Support selected Bright Pattern as its solution provider and partner through its transition to the cloud.

“Bright Pattern makes us more agile, more nimble,” said Tripp Kerr, VP of Operations at 80024Support. “It’s made a night and day difference in what we can now offer our clients.”

80024Support Results from Using Bright Pattern Software:

  • Significant reduction in call center operational expenses and resource requirements
  • Enhanced communication offerings with seamless omnichannel support (email, chat, web self-service)
  • Simplified ticketing and workflow management—no more silos of customer information
  • Improved agent experience with better tools for interaction, knowledge management, and performance tracking
  • Positioned for next stage of business growth aligned with market needs

Engineered specifically for modern, cloud-based contact centers, the Bright Pattern platform offered 80024Support everything needed to safely transform their business: an easily scalable and reliable architecture, omnichannel communications, extensive integration with other enterprise apps, and best-in-class agent tools, all in a single, consolidated environment.

“Today, the traditional contact center is a liability, not an asset,” continued Kerr. “We were hindered by our technology before, which made it harder to do what we needed to do, causing us to move slower than we wanted to move. With all the capabilities of Bright Pattern, we have almost unlimited options for realizing our vision. All we have to do now is execute.”