Microsoft Corp. and United Technologies Corp. (UTC) announced a strategic agreement that will create a differentiated customer and employee experience using intelligent technology innovation. Continue reading United Technologies chooses Microsoft Cloud to enhance customer experience and accelerate digital transformation
Category Archives: Who’s Buying What?
Pitney Bowes Hails Success of Harvey Nichols Partnership
Pitney Bowes, a global technology company that provides innovative products and solutions to power commerce, and luxury retailer Harvey Nichols have praised the success of their recent global retail partnership in boosting online sales and presence. Continue reading Pitney Bowes Hails Success of Harvey Nichols Partnership
Nespresso improves user experience at boutiques worldwide with guest Wi-Fi service from Orange Business Services
Orange Business Services has been selected as the global supplier of Nespresso’s guest Wi-Fi and internet service, which will be rolled out in most of its standalone boutiques on five continents. The service will help Nespresso bridge its in-store customer experience with its digital channels. Continue reading Nespresso improves user experience at boutiques worldwide with guest Wi-Fi service from Orange Business Services
Global BPO Chooses NICE’s AI-Powered Nexidia Analytics Solution to Boost Compliance and Customer Service Across a Broad Range of Industries
NICE announced that business process outsourcer iEnergizer is implementing Nexidia Analytics to improve both regulatory compliance and customer service. Continue reading Global BPO Chooses NICE’s AI-Powered Nexidia Analytics Solution to Boost Compliance and Customer Service Across a Broad Range of Industries
Spotzer to transform service experience for global customer base with NewVoiceMedia
NewVoiceMedia is helping Spotzer enhance its contact centre operations and global customer service experience with its ContactWorld platform. Continue reading Spotzer to transform service experience for global customer base with NewVoiceMedia
Atos delivers world-first Salesforce Einstein CRM in Financial Services to Ulster Bank
Atos announces the world’s first full-scale Salesforce Einstein CRM implementation in the financial services industry, with Ulster Bank, a subsidiary of NatWest and part of RBS Group with 1.9 million customers across the Republic of Ireland and Northern Ireland. This is the first full-scale implementation of Salesforce Einstein in that it incorporates both internal CRM data and additional external customer data in one platform. Salesforce Einstein is the first-ever comprehensive CRM Artificial Intelligence (AI) Platform. Continue reading Atos delivers world-first Salesforce Einstein CRM in Financial Services to Ulster Bank