Tag Archives: Microsoft

eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content

eGain, the leading knowledge management platform for customer engagement automation, announced that its award-winning solution for knowledge management—eGain Knowledge Hub™—now natively connects with Microsoft SharePoint. Continue reading eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content

New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration

Genesys® has expanded its Microsoft partnership with a new, native integration. Microsoft Teams and Genesys Cloud™, the all-in-one solution and one of the world’s leading public cloud contact centre platforms, are now fully integrated, giving employees a more connected, intuitive and productive experience. Continue reading New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration

Research Reveals Artificial Intelligence is a Priority for Customer Service, But Implementation Levels are Low in Irish Organisations

Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM). However, only 14% currently use AI solutions, and only 33% of organisations plan to implement AI in the immediate future for customer service management, according to new research from Microsoft Ireland and Codec. Continue reading Research Reveals Artificial Intelligence is a Priority for Customer Service, But Implementation Levels are Low in Irish Organisations

United Technologies chooses Microsoft Cloud to enhance customer experience and accelerate digital transformation

Microsoft Corp. and United Technologies Corp. (UTC) announced a strategic agreement that will create a differentiated customer and employee experience using intelligent technology innovation. Continue reading United Technologies chooses Microsoft Cloud to enhance customer experience and accelerate digital transformation