European airline easyJet has brought customer conversations into Microsoft Dynamics 365 Contact Centre, helping advisers find answers faster, resolve more routine enquiries automatically, and further enhance its service for customers. Continue reading easyJet’s new AI-powered customer service platform takes flight
Tag Archives: Microsoft
Talkdesk and Microsoft expand partnership to accelerate AI automation for enterprise contact centers
Talkdesk®, Inc. announced an expanded strategic partnership with Microsoft that enables organizations to purchase Talkdesk Customer Experience Automation (CXA) using existing Microsoft Azure commitments, drastically simplifying procurement and accelerating time-to-value. Continue reading Talkdesk and Microsoft expand partnership to accelerate AI automation for enterprise contact centers
L&G expands Microsoft collaboration to accelerate AI enablement and transform CX
Legal & General (L&G) has announced a significant expansion of its relationship with Microsoft, entering a new three-year agreement to support delivery of its digital strategy. Continue reading L&G expands Microsoft collaboration to accelerate AI enablement and transform CX
Westminster Council first local authority to introduce AI support in its contact centre
Westminster City Council has introduced new AI-powered software in its contact centre to make it easier than ever for residents, businesses, and visitors to get in touch. Continue reading Westminster Council first local authority to introduce AI support in its contact centre
CallMiner Collaborates with Microsoft to Enhance Advanced Conversation Analytics Capabilities
CallMiner, a leading provider of AI-powered conversation analytics to improve customer experience (CX), announced its collaboration and integration with Microsoft Dynamics 365 Contact Center. Continue reading CallMiner Collaborates with Microsoft to Enhance Advanced Conversation Analytics Capabilities
Barclays to roll out Microsoft 365 Copilot to 100,000 colleagues
Barclays Bank PLC (Barclays) and Microsoft Corp. announced that Barclays is to roll out Microsoft 365 Copilot to 100,000 colleagues globally, transforming the employee experience through AI agents and giving them access to the information they need most. Continue reading Barclays to roll out Microsoft 365 Copilot to 100,000 colleagues