After the San Jose Earthquakes’ third season at Avaya Stadium, fans of all ages went wild for a best in class spectator experience. As the first cloud-enabled home field, Avaya Stadium leads the league in leveraging technology to influence fan engagement and in the tech hub of San Jose, it’s the kind of experience fans expect. Continue reading Avaya Technology Keeps the San Jose EarthQuakes at the Top of Their Game
Category Archives: Who’s Buying What?
honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations
honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a 3-year partnership with Capita, the UK’s leading provider of business process outsourcing. Continue reading honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations
Nomad Handheld Devices Empower Delta Agents to Assist Customers on the Go
Delta Air Lines has rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta. The convenient “Nomad” tool is the size of a cell phone and gives agents the ability to make seat changes, rebook customers, check bag status, board or check-in customers, and print bag tags and boarding passes all in the palm of their hand. Continue reading Nomad Handheld Devices Empower Delta Agents to Assist Customers on the Go
Salesforce Has Been Selected by Airbus to Put Customers at the Center of its Business
Salesforce, the global leader in CRM, today announced that Airbus (EPA: AIR)—one of the largest aircraft manufacturers in the world with more than 130,000 employees—will deploy Salesforce Sales Cloud Einstein and Service Cloud Einstein as part of its global digital transformation strategy. Continue reading Salesforce Has Been Selected by Airbus to Put Customers at the Center of its Business
Unify and MicroAutomation Bring Innovative NG9-1-1 Solution to Tinker Air Force Base
MicroAutomation, a recognized leader in 9-1-1 solutions, and Unify, the Atos brand for communications software and services, are partnering to bring the most innovative NextGen 9-1-1 solution to Tinker Air Force Base in Oklahoma City, OK. Continue reading Unify and MicroAutomation Bring Innovative NG9-1-1 Solution to Tinker Air Force Base
Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud
NICE announced that Metro Bank, a rapidly growing United Kingdom-based challenger bank, has selected NICE’s leading Workforce Management (WFM) solution to support its UK operations. In addition to increasing operational efficiency and agent productivity at the bank’s branches and contact centers, the NICE WFM solution will also help boost employee motivation with a smartphone application for mobile access to WFM scheduling features. Continue reading Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud