PRESS RELEASE: Thunderhead, leader in enterprise technology for customer engagement announces that it has been chosen by EY to build fan engagement for the British & Irish Lions. The Lions team, selected from Home Nations players, kicked off their southern hemisphere tour of New Zealand earlier this month. Thunderhead’s ONE Engagement Hub (ONE) is a cloud-based omnichannel engagement platform that enables organisations across all industry sectors to leverage journey insight and behaviour to drive conversation-led engagement, building stronger and more valuable relationships. Continue reading EY select Thunderhead to help British & Irish Lions engage with fans
Category Archives: Who’s Buying What?
Adventure retailer Cotswold Outdoor boosts marketing tech investment
PRESS RELEASE: Adventure clothing retailer Cotswold Outdoor has invested in new marketing technology to support its upcoming growth trajectory. With over 80 stores throughout the UK plus a strong ecommerce presence, Cotswold Outdoor customers adopt different paths to purchase. But the brand has also recently implemented Call Intelligence software from ResponseTap, to ensure a true omnichannel proposition. Continue reading Adventure retailer Cotswold Outdoor boosts marketing tech investment
Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations
NewVoiceMedia announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience. Xtreme Lashes signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace its phone system, which lacked Salesforce integration and was no longer supporting the company’s rapid growth. Continue reading Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations
AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations
AutoRestore® – the UK’s largest mobile accident vehicle damage repairer, has chosen customer engagement technology specialist Sabio to provide a cost-effective cloud-enabled communications platform for its next generation customer contact operations. AutoRestore® selected the Sabio OnDemand solution to replace an earlier generation Avaya system after considering a range of other hosted offerings. Continue reading AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations
If establishes a completely cloud-based Nordic contact centre using a multi-channel solution from Puzzel
If, the largest insurance company in the Nordic and Baltic countries with 3.6 million customers, has chosen Puzzel (formerly Intelecom) to create Europe’s largest cloud-based contact centre with 3400 agents. Of If’s approximately 6,800 employees, half are customer service employees and form the hub of the insurance company. Now, If will implement a state-of-the-art cloud-based contact centre from Puzzel. Continue reading If establishes a completely cloud-based Nordic contact centre using a multi-channel solution from Puzzel
Security Benefit achieves industry leading growth with NewVoiceMedia
NewVoiceMedia announced that Security Benefit Life Insurance Company, a Kansas-based insurance firm and leader in the U.S. retirement market, achieved $1 billion in new product sales after implementing its ContactWorld for Sales platform. Continue reading Security Benefit achieves industry leading growth with NewVoiceMedia