NewVoiceMedia announced that FCR Media Belgium NV has chosen its ContactWorld platform to enhance its customer service experience and sales performance throughout Belgium. Continue reading FCR Media to transform sales and service performance with NewVoiceMedia
Category Archives: Who’s Buying What?
Careem accelerates Middle East ride sharing with network and contact center services from Orange Business Services
PRESS RELEASE: Orange Business Services has signed a contract with Careem, the MENA region’s leading ride-hailing company, to provide network and contact center services. A start-up now valued at more than US $1 billion and the only tech unicorn in the Middle East, Careem is rolling out its services across key markets of the Gulf Cooperation Council (GCC), as well as in Egypt and Jordan. Continue reading Careem accelerates Middle East ride sharing with network and contact center services from Orange Business Services
Credit Libanais Selects NCR to Enhance Customer Service and Accelerate its Omni-Channel Transformation Journey
PRESS RELEASE: NCR Corporation, a global leader in omni-channel solutions announced that Credit Libanais, a leading financial institution in Lebanon, will transform its contact centre with NCR’s innovative technologies. NCR will deliver a high-tech contact centre infrastructure to help Credit Libanais deliver a seamless omni-channel customer experience across its channels. Continue reading Credit Libanais Selects NCR to Enhance Customer Service and Accelerate its Omni-Channel Transformation Journey
Selectra selects NewVoiceMedia as its preferred contact centre partner
NewVoiceMedia announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe. Selectra signed a three-year agreement for ContactWorld, replacing previous contact centre technology from Talkdesk that had a basic level of API integration with its Zoho CRM platform and very limited telephony infrastructure. Continue reading Selectra selects NewVoiceMedia as its preferred contact centre partner
CallCredit Selects CallidusCloud CPQ
PRESS RELEASE: Callidus Software, a global leader in cloud-based sales, marketing, learning and customer experience solutions announced that CallCredit Ltd., a leading credit reference agency and consumer data management specialist, has selected CallidusCloud CPQ. Continue reading CallCredit Selects CallidusCloud CPQ
Fuze Selected by Boon Edam to Support Global Digital Transformation Strategy
PRESS RELEASE: Fuze, the leading cloud-based communications solution provider for the modern global enterprise announced a new contract with Boon Edam, a global manufacturer of high-end revolving doors and access gates, which will deliver a business communications platform as part of its digital transformation program to overhaul the company’s entire IT function. Continue reading Fuze Selected by Boon Edam to Support Global Digital Transformation Strategy