Category Archives: Who’s Buying What?

Who's Buying What?

T-Mobile Selects Lithium to Help Create Awesome Digital Customer Experiences

lithium-logoLithium Technologies announced T-Mobile has implemented Lithium Social Media Management to support its social team’s customer service efforts. T-Mobile is known for providing awesome and personal digital experiences to customers across social channels. With the power of the Lithium platform, T-Mobile’s social team is now able to centrally control and manage multiple touchpoints, power millions of conversations, and drive smarter decisions through data. Continue reading T-Mobile Selects Lithium to Help Create Awesome Digital Customer Experiences →

Who's Buying What?

PCI-PAL wins significant contract with global automotive repair group

PRESS RELEASE: PCI-PAL PLC, a global supplier of PCI[1] – compliant contact centre payment solutions, announces that it has been selected in a competitive tender by a world leader in the automotive repair market, replacing a legacy service provider. The customer has a Euro 3 Billion turnover, operates in over 30 countries and 5 continents, and has in excess of 25,000 employees worldwide. Continue reading PCI-PAL wins significant contract with global automotive repair group →

Who's Buying What?

Bright Pattern Teams up with transcosmos to Power Facebook Messenger for a G500 Consumer Electronics Company

PRESS RELEASE: Bright Pattern, provider of omnichannel cloud contact center software and transcosmos, global leader with over 45 years of experience in outsourced services announces an omnichannel customer service solution for a major consumer electronics company’s Facebook page. Continue reading Bright Pattern Teams up with transcosmos to Power Facebook Messenger for a G500 Consumer Electronics Company →

Who's Buying What?

Carvana Moves Away from Legacy On-Premise Communication System to RingCentral’s Cloud Communications Solution

RC_LOGOC_RGBRingCentral, a leading provider of enterprise cloud communications and collaboration solutions announced that Carvana, a leading e-commerce platform for buying used cars, has transitioned its enterprise business communications needs to the cloud with RingCentral, citing mobility, open platform integrations, and scalability as key benefits. Continue reading Carvana Moves Away from Legacy On-Premise Communication System to RingCentral’s Cloud Communications Solution →

Who's Buying What?

Choctaw Nation Selects InMoment’s CX Intelligence Platform to Build Financial Sustainability Through High-Value Guest and Employee Experience

InMoment announced that Choctaw Nation of Oklahoma, the third largest Native American tribe in the country, has selected the company’s industry-leading customer experience intelligence platform to support the Nation’s long-term financial sustainability through a deeper understanding of customer and employee data. Continue reading Choctaw Nation Selects InMoment’s CX Intelligence Platform to Build Financial Sustainability Through High-Value Guest and Employee Experience →