PRESS RELEASE: Acticall Sitel Group, one of the world’s leaders of customer experience management, has partnered with Workplace by Facebook. This partnership has been announced during Facebook 2017 F8 Conference. Continue reading Acticall Sitel Group Deploys Workplace by Facebook Across Its Workforce →

PRESS RELEASE: Five9 announced that a nationally recognized financial services company has decreased abandonment rates from 7% to under 1% leveraging its Five9 Virtual Contact Center (VCC) to better automate and route inbound calls for an enhanced customer experience. Continue reading Five9 Virtual Contact Center Streamlines Resolution of Inbound Calls, Decreases Abandon Rate From 7% to Under 1% →

PRESS RELEASE: NICE announced that the San Francisco Department of Emergency Management (SFDEM), a NICE customer since 2006, has once again selected NICE solutions for its 9-1-1 center upgrade. Continue reading San Francisco Department of Emergency Management Selects NICE for 9-1-1 Center Upgrade →

PRESS RELEASE: Masergy Communications Inc. announced that UK-based Eurostar has selected the company’s Hybrid Networking and Managed Security solutions to facilitate the high-speed railway’s digital transformation initiatives. Continue reading Eurostar Selects Masergy’s Network and Security Solutions →

PRESS RELEASE: Leading ethical debt purchase and collection company, 1st Credit Limited, has completed the roll-out of GCI’s Live Agent to ensure it meets stringent Payment Card Industry (PCI) regulations within its contact centre environment. The completion of this project simplifies 1st Credit’s PCI compliance requirements by enabling customer support representatives to take telephone payments without any sensitive cardholder data entering their environment. Continue reading 1st Credit ensures PCI compliance with GCI Live Agent →

PRESS RELEASE: BT’s networking and IT expertise will help the Metropolitan Police boost its effectiveness when fighting crime across the capital, by enabling frontline police officers to work more quickly and efficiently, following the award of a new contract worth around £100 million. This will help support faster responses to emergency 999 calls and enable the speedier deployment of officers needed to prevent and tackle crime in London’s communities. Continue reading BT’s network to support the Met’s fight against crime →