Tag Archives: Rant & Rave

Upland Software Announces Acquisition of Rant & Rave

Upland Software, a leader in cloud-based Enterprise Work Management software announced it has acquired Rant & Rave, a leading provider of cloud-based customer engagement solutions. Rant & Rave’s voice of customer (VoC) and voice of employee (VoE) applications enable users to capture, analyze, and act on real-time customer and employee feedback across multiple channels including Short Message Service (SMS), mobile, email, web, and social media. Continue reading Upland Software Announces Acquisition of Rant & Rave

Marks & Spencer enhances customer experience through Rant & Rave partnership

Rant & Rave, the leader in real-time customer engagement technology announces a partnership with Marks & Spencer (M&S) to enable an easier process of capturing feedback from customers. This partnership will support M&S’s transformation to become a digital-first business, a direct response to a highly competitive retail market, which is seeing consumers shift their purchasing habits online and look to engage with brands across multiple touch points. Continue reading Marks & Spencer enhances customer experience through Rant & Rave partnership

Morgan Sindall Property Services sign deal with Rant & Rave

Morgan Sindall Property Services has signed a five year deal with Rant & Rave, using its platform to capture both ‘Voice of the Employee’ and ‘Voice of the Customer’ to understand and improve the satisfaction of residents and employees. It will capture real-time feedback from more than 200,000 properties, and over 600 employees, across its 30 UK locations. Continue reading Morgan Sindall Property Services sign deal with Rant & Rave

Rant & Rave Announces Double-Digit Revenue and Team Growth

Rant&Rave-GreyRant & Rave, the UK leader in real-time customer engagement technology, has announced double-digit business growth and team expansion, fueled by a growing customer base and strategic expansion plans. Rant & Rave, which works with half of the FTSE, including Barclays, easyJet and Sky, has increased revenue by 40% over the past financial year. They have also doubled their UK team, including significant investment in their product innovation team. Continue reading Rant & Rave Announces Double-Digit Revenue and Team Growth

Together Housing Association partners with Rant & Rave to capture real-time feedback

Rant&Rave-GreyTogether Housing Association, has partnered with Rant & Rave, the UK leader in real-time customer engagement technology, to enable the business to respond to customers more rapidly and gain deeper customer insight. Together Housing Association is a leading housing association in the north of England, owning and managing more than 37,000 homes. Continue reading Together Housing Association partners with Rant & Rave to capture real-time feedback

Rant & Rave to put customer feedback at the heart of Flagship Group

Rant&Rave-GreyRant & Rave, the UK leader in real-time customer engagement technology, has been appointed by Flagship Group to enhance its customer feedback capabilities, enabling engagement across all points of the customer journey. Flagship owns, manages and maintains more than 22,000 homes for market, and affordable rent and sale. Continue reading Rant & Rave to put customer feedback at the heart of Flagship Group

Rant & Rave announces world’s first customer feedback integration with Amazon Alexa

Rant&Rave-GreyRant & Rave, the customer engagement specialists who work with half of the FTSE including Barclays, Sky and easyJet, has developed a customer feedback integration for Amazon Alexa, Amazon’s cloud-based voice service. For brands using Amazon Alexa, this will transform the way customer feedback is captured, enabling consumers to tell brands what they think of a product or service in real-time. Continue reading Rant & Rave announces world’s first customer feedback integration with Amazon Alexa

Rant & Rave’s technology keeps Orbit ahead of the curve with real-time feedback

Rant&Rave-GreyPRESS RELEASE: Orbit is the first ever housing association to use real-time customer feedback. The platform developed by customer engagement specialists, Rant & Rave, is the organisation’s principal method for listening to what customers are saying. Already used by the likes of Npower, Sky and EasyJet, Orbit is the first in the housing sector to use the innovative platform. Real-time feedback allows staff to respond to concerns raised by customers quicker and more efficiently than ever before. Continue reading Rant & Rave’s technology keeps Orbit ahead of the curve with real-time feedback

Dunelm partners with Rant & Rave to capture real-time feedback from its customers

Rant&Rave-GreyPRESS RELEASE: Dunelm, the leading homewares retailer, has enlisted the help of Customer Engagement specialists, Rant & Rave, to capture real-time feedback from its customers. A combination of dedicated emails, till receipts and online order confirmations will be used to gather in the moment feedback at key touch points along the customer journey so that Dunelm can listen to and learn from the voice of its customers to ensure it understands what really matters to them. Continue reading Dunelm partners with Rant & Rave to capture real-time feedback from its customers

Northern Gas Networks partners with Rant & Rave to capture real-time customer feedback

Rant&Rave-GreyPRESS RELEASE: The North of England’s gas distributor, Northern Gas Networks (NGN), which delivers gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire announced it has partnered with customer engagement specialists Rant & Rave to capture real-time feedback from its customers in a bid to improve customer satisfaction. Continue reading Northern Gas Networks partners with Rant & Rave to capture real-time customer feedback

Rant and Rave working with Plusnet to uncover further customer feedback

Rant&Rave-GreyPRESS RELEASE: Rant & Rave has announced it is working for Plusnet, the award winning broadband provider, to capture real-time feedback from customers. Collected through text message and email, Rant & Rave’s technology will present the results back to Plusnet so they can take immediate action. Continue reading Rant and Rave working with Plusnet to uncover further customer feedback