Mitel®, a global leader in business communications, announced its new AI-powered customer experience (CX) management platform, Mitel CX, designed to help organizations enhance customer engagement processes, drive employee efficiency, and exceed the growing expectations of today’s consumers. Continue reading Mitel Launches New AI-Powered Customer Experience Platform, Mitel CX
Tag Archives: Mitel
Mitel Strengthens Partnership with Talkative
Mitel®, a global leader in business communications, and Talkative, an innovative provider of AI customer service solutions, announced an expanded partnership that will bring leading generative AI (GenAI) tools to Mitel’s contact centre solutions designed to help organizations simplify daily workflows and elevate the customer experience. Continue reading Mitel Strengthens Partnership with Talkative
Mitel adds Critical Event Management Solution to its portfolio
Mitel® announced that it is officially launching Mitel Critical Event Management (CEM) as part of its portfolio. Continue reading Mitel adds Critical Event Management Solution to its portfolio
Zoom and Mitel announce strategic partnership
Zoom and Mitel, a global leader in business communications, announced a strategic partnership designed to empower enterprises worldwide with a unique hybrid cloud solution that combines Zoom Workplace and Zoom AI Companion with Mitel’s flagship communication platforms in a modern, deeply integrated communication experience. Continue reading Zoom and Mitel announce strategic partnership
Mitel Expands Availability of Virtual Care and Collaboration Service
Mitel®, a global leader in business communications, announced the global availability of optimized healthcare experiences through its Virtual Care and Collaboration Service (VCCS). Starting with seven new European markets (UK, Belgium, France, Italy, Spain, Netherlands, and Switzerland), the solution will be rolled out globally during the third quarter of this year. Continue reading Mitel Expands Availability of Virtual Care and Collaboration Service
Mitel appoints new SVP and Head of International Region
Mitel®, a global leader in business communications, announced the appointment of Simon Skellon as SVP and Head of International Region. Continue reading Mitel appoints new SVP and Head of International Region