Noetica – A British company, developing software products for the global contact centre market, announced that the award-winning financial services organisation, OneFamily, is using its outbound contact centre technology. Continue reading OneFamily Improves Family Engagement with Proactive Outbound Contact Centre Solution from Noetica and Opus Technology
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US Medical Organisation Improves Patient Appointment Process With Proactive Outbound Dialling from Noetica
Noetica – A British company, developing software products for the global contact centre market, announced that a medical organisation in the U.S. has deployed its SmartBound™ solution. Continue reading US Medical Organisation Improves Patient Appointment Process With Proactive Outbound Dialling from Noetica
NHS Highland partners with Maintel to transform its telephony solutions
NHS Highland – Argyll & Bute Health & Social Care has selected Maintel, the pioneering cloud and managed services company, to deliver a new and improved telephony system. Continue reading NHS Highland partners with Maintel to transform its telephony solutions
Cognizant Engaged by Volkswagen Group Ireland to Transform its Digital Customer Experience
Cognizant announced that it has been selected by Volkswagen Group Ireland (VWG Ireland), the multinational automotive manufacturer headquartered in Wolfsburg, Germany, to transform VWG Ireland’s digital customer service landscape. Continue reading Cognizant Engaged by Volkswagen Group Ireland to Transform its Digital Customer Experience
Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores
Medallia, the global leader in customer and employee experience, announced that Holiday Inn Club Vacations, a leading vacation ownership company, successfully leveraged Medallia to improve “Guest Love” scores for the brand’s customer support call centre to their highest levels ever. Continue reading Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores
Darlington Borough Council secures contact centre payments with PCI Pal
Darlington Borough Council has selected PCI Pal®, the global SaaS provider of secure payment solutions for business communications, to manage its contact centre payment security and ensure it adheres to the compliance standards relating to card-based payment transactions. Continue reading Darlington Borough Council secures contact centre payments with PCI Pal