Pegasystems, the low-code platform provider empowering the world’s leading enterprises to Build for Change®, announced that Shawbrook Bank, a UK-based specialist savings and lending bank, has deployed Pega Platform™ to transform its unsecured loans process, improving processing time by 75%, saving 1500 hours per month, and improving customer experience. Continue reading Pega Helps Shawbrook Bank Improve Processing Time for Unsecured Loans by 75%
Category Archives: Who’s Buying What?
Ogi Enhances Customer Connectivity with Localz Technology
Localz, leading expert in customer empowerment technology for the last mile, has been selected by Ogi, Wales’s fastest-growing homegrown broadband provider, to enhance its customer experience. Using Localz technology, Ogi brings a connected customer experience to broadband installation appointments. Continue reading Ogi Enhances Customer Connectivity with Localz Technology
SugarCRM Powers Sales Automation for Fern Energy
SugarCRM announced Fern Energy, a leading company in the energy sector, is leveraging the company’s award-winning AI-driven CRM platform to drive greater automation and efficiencies for superior customer account management, service, and field operations. Continue reading SugarCRM Powers Sales Automation for Fern Energy
Appello Careline Selects Sabio Group to Support Roll-Out of New Cloud Contact Centre Platform
Appello Careline, an award-winning 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform. In a multi-year agreement, Sabio has helped deliver Appello’s move to Genesys Cloud and will continue to be the delivery and support partner. Continue reading Appello Careline Selects Sabio Group to Support Roll-Out of New Cloud Contact Centre Platform
University Of Worcester Streamlines Clearing Process With 8×8 XCaaS
8×8, a leading integrated cloud communications platform provider, announced that the University of Worcester successfully deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to deliver enhanced experiences for both students and contact centre agents during the latest UK university Clearing period, the system employed by UK universities at the end of the academic year to fill courses. Continue reading University Of Worcester Streamlines Clearing Process With 8×8 XCaaS
Google and Uber Deepen Partnership to Reimagine the Customer Experience
Google and Uber announced an expanded partnership in which Uber has selected Google to support the modernization of its data cloud infrastructure and reimagine the customer experience for Uber users, drivers, and merchants. Continue reading Google and Uber Deepen Partnership to Reimagine the Customer Experience