Minerva CQ, a startup based in the San Francisco Bay Area, is making customer service calls quicker and more efficient for both agents and customers, with a focus on those in the energy sector. Continue reading Startup Uses Speech AI to Coach Contact-Centre Agents Into Boosting Customer Satisfaction
Category Archives: Who’s Buying What?
Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that Aramex – the Dubai-based leading provider of comprehensive logistics and transportation solutions – is using Sprinklr Modern Care to improve the efficiency and scale of its digital customer service. Continue reading Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service
Yext to Provide Post Office Customers with an Improved Digital Customer Experience
Yext, the Answers Company, today announced a partnership with Post Office, the UK’s largest retail network. Yext will support Post Office by providing its customers with consistent and accurate information across all of its digital touchpoints. Continue reading Yext to Provide Post Office Customers with an Improved Digital Customer Experience
Vonage’s Conversational Commerce Application Chosen by Razer to Enhance Customer Engagement
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is enabling Razer, the leading global lifestyle brand for gamers, to engage with customers in Asia Pacific and allow direct purchases of gaming gear and accessories on social media using Vonage’s conversational commerce application, Jumper.ai. Continue reading Vonage’s Conversational Commerce Application Chosen by Razer to Enhance Customer Engagement
Rentokil Initial Embarks on Global Digital CX Project with Sabio Group
Rentokil Initial plc has embarked on a significant digital transformation project which will see the modernisation of its contact centre operations and technology infrastructure across 18 countries. Continue reading Rentokil Initial Embarks on Global Digital CX Project with Sabio Group
CBTS Deploys Ribbon Connect to Accelerate Operator Connect for Microsoft Teams Implementation
Ribbon Communications announced that CBTS, a leading provider of communications, cloud, infrastructure, and consulting for enterprise organizations worldwide, is leveraging Ribbon Connect to deploy Operator Connect Accelerator for Microsoft Teams. Continue reading CBTS Deploys Ribbon Connect to Accelerate Operator Connect for Microsoft Teams Implementation