Mindtree, a global technology services and digital transformation company, announced that it has enabled the UK’s leading retailer of technology products and services, Currys, to deliver a connected and highly personalised omnichannel shopping experience to its customers across multiple markets. Continue reading Currys Collaborates With Mindtree To Deliver A Connected Omnichannel Customer Experience
Category Archives: Who’s Buying What?
Gapcloud Chooses Bright Pattern For It’s Effortless Integration with Microsoft Products, Ease of Use, and Speed of Deployment
Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, partners with Gapcloud to deliver contact centre software solutions to businesses that are looking to deploy an omnichannel call centre solution easily and integrate Microsoft Teams as part of their customer service operations. Continue reading Gapcloud Chooses Bright Pattern For It’s Effortless Integration with Microsoft Products, Ease of Use, and Speed of Deployment
Aspire Insurance Heightens Focus on Customer Experience, Partners with Boost.ai to Implement Virtual Agent
Boost.ai, a leading provider of conversational artificial intelligence (CAI) at scale, launched a new case study detailing the results of their chatbot’s efforts since deployment with Aspire, a general insurance firm with over 89,000 customers. Continue reading Aspire Insurance Heightens Focus on Customer Experience, Partners with Boost.ai to Implement Virtual Agent
W&H Dentalwerk Launches SugarCRM Platform Worldwide
SugarCRM, provider of the award-winning AI-driven CRM platform, announced global medical technology manufacturer W&H Dentalwerk, has deployed the SugarCRM platform to support sales, marketing and service. Continue reading W&H Dentalwerk Launches SugarCRM Platform Worldwide
Vonage Contact Centre chosen by Barry Callebaut Group
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Barry Callebaut, one of the world’s leading manufacturers of high-quality chocolate and cocoa products, has selected the Vonage Contact Center (VCC) for Salesforce solution to help optimise customer communications and enhance its operations. Continue reading Vonage Contact Centre chosen by Barry Callebaut Group
TTEC Digital Selected by King’s Facilities Management to Support Digital Transformation Journey
TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, was selected by KCH Interventional Facilities Management LLP (KCH) as a Microsoft development partner to enable its digital transformation. Continue reading TTEC Digital Selected by King’s Facilities Management to Support Digital Transformation Journey