Boost.ai, a leading provider of conversational artificial intelligence (CAI) at scale, launched a new case study detailing the results of their chatbot’s efforts since deployment with Aspire, a general insurance firm with over 89,000 customers. Continue reading Aspire Insurance Heightens Focus on Customer Experience, Partners with Boost.ai to Implement Virtual Agent
Category Archives: Who’s Buying What?
W&H Dentalwerk Launches SugarCRM Platform Worldwide
SugarCRM, provider of the award-winning AI-driven CRM platform, announced global medical technology manufacturer W&H Dentalwerk, has deployed the SugarCRM platform to support sales, marketing and service. Continue reading W&H Dentalwerk Launches SugarCRM Platform Worldwide
Vonage Contact Centre chosen by Barry Callebaut Group
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Barry Callebaut, one of the world’s leading manufacturers of high-quality chocolate and cocoa products, has selected the Vonage Contact Center (VCC) for Salesforce solution to help optimise customer communications and enhance its operations. Continue reading Vonage Contact Centre chosen by Barry Callebaut Group
TTEC Digital Selected by King’s Facilities Management to Support Digital Transformation Journey
TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, was selected by KCH Interventional Facilities Management LLP (KCH) as a Microsoft development partner to enable its digital transformation. Continue reading TTEC Digital Selected by King’s Facilities Management to Support Digital Transformation Journey
DigitalWell & Centrical Sign Multi-Year Deal with Leading Customer Experience Provider, itel, to Support International Growth
Caribbean-based customer experience provider itel has agreed a two-year contract worth almost three quarters of a million Euros for enterprise communications company DigitalWell to upgrade its customer service systems. Continue reading DigitalWell & Centrical Sign Multi-Year Deal with Leading Customer Experience Provider, itel, to Support International Growth
Capitec Bank and LivePerson partner to transform banking experiences through AI-powered customer engagement
Capitec Bank, South Africa’s biggest and fastest-growing digital bank, and LivePerson, a global leader in customer engagement solutions, announced a strategic partnership to transform Capitec’s customer experience in line with its mission to help clients “bank better to live better.” Continue reading Capitec Bank and LivePerson partner to transform banking experiences through AI-powered customer engagement