PCI Pal® – the global cloud provider of secure payment solutions for business communications – has supported GC Business Finance in ensuring that all customer payments processed in its contact centre are handled securely and adhere to the requirements of the Payment Card Industry Data Security Standards (PCI DSS). Continue reading PCI Pal® and Puzzel secure telephone payments for GC Business Finance →

Medallia, the global leader in customer and employee experience, announced Glisser, known for its award-winning tech platform powering engaging virtual, in-person, and hybrid customer event experiences, has selected the Medallia Strikedeck platform to optimize customer journeys and increase customer retention. Continue reading Glisser Optimizes Customer Journeys and Increases Retention with Medallia Strikedeck Platform for Customer Success →

Translink, Northern Ireland’s main public transport provider, has announced Thrive.App, as its employee communication app partner. Translink’s ‘Spirit’ app is available to employees across all areas of the business, including rail, bus, engineering and support teams. Continue reading Translink launches employee engagement app in partnership with Thrive.App →

PCI Pal, the global provider of cloud-based secure payment solutions, has confirmed that it has been selected by Essex County Council, to manage the security of the organisation’s telephone-based payment transactions by reducing the need for any sensitive payment card information to be entered from within the Council’s IT infrastructure. Continue reading PCI Pal® signed-up to reduce payment security risk for Essex County Council →

Forsta, the world leading Customer Experience and Research Technology company, has launched a partnership with Rybbon, the industry-leading digital gifting platform, to help Market Research and Voice of the Customer (VoC) customers reward their end users for completing surveys. Continue reading Forsta Announces Partnership with Rybbon →

8×8 announced that Archway Marketing Services, a leading provider of supply chain services, has selected 8×8 XCaaS to enhance employee communications and customer engagement. Continue reading Archway Marketing Services Moves to Cloud with 8×8 XCaaS to Drive Technology Enhancement Initiative →