Archway Marketing Services Moves to Cloud with 8×8 XCaaS to Drive Technology Enhancement Initiative

8×8 announced that Archway Marketing Services, a leading provider of supply chain services, has selected 8×8 XCaaS to enhance employee communications and customer engagement.

Archway will deploy 8×8’s integrated, cloud communications and contact centre product with the 8×8 Voice for Microsoft Teams direct routing solution to drive its technology enhancement initiative across 12 locations for more than 700 employees.

Archway offers a suite of proven logistics solutions to streamline marketing, product support, and execution through the US and Canada. As the company grew, disparate on-premises solutions and downtime disrupted business, especially as the company was expanding hybrid work initiatives. Archway needed a reliable communications solution that would allow distributed employees and agents in the US and Canada to engage quickly and effectively with each other and customers.

“We take pride in our availability and commitment to our customers. We knew we needed an integrated cloud-based communications and customer engagement platform when our legacy on-premises systems were no longer supporting the level of service customers required,” said Jeff Kish, Chief Technology Officer, Archway Marketing Services. “8×8 provides us with the integrated communications tools we need to ensure uninterrupted collaboration and engagement not only with our customers, but across all of our teams in the US and Canada. 8×8 XCaaS enables our employees to work from anywhere so we can continue delivering the exceptional services customers expect.”

With 8×8 XCaaS, Archway is able to improve collaboration and reliability, ensure business resiliency, and strengthen its operate-from-anywhere workforce. 8×8 XCaaS includes integrated contact centre, voice, video meetings, and chat capabilities, and is built on the resilient, secure, and compliant 8×8 Experience Communications Platform, which offers the highest levels of reliability. Following a service outage with Archway’s previous provider, 8×8 worked with the company to establish a new cloud communications service for one of their locations within 72 hours. Additionally, 8×8 Voice for Microsoft Teams allows Archway employees to continue leveraging a native Teams interface for collaboration and engagement while using 8×8’s enterprise-grade telephony and the Microsoft-certified for Teams 8×8 Contact Center solution.

“New work requirements are clearly highlighting that legacy, on-premises technology no longer meets the employee and customer experience needs for a distributed workforce. The ability to transition smoothly and quickly to the cloud is imperative,” said Amrit Chaudhuri, Chief Marketing Officer, 8×8, Inc. “Enterprises, like Archway, are recognizing the value of a single-vendor integrated cloud and contact centre solution for driving customer success and growth efforts. We look forward to continuing our partnership with Archway and enabling their technology enhancement journey.”

About 8×8, Inc.

8×8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact centre, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8×8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.

For additional information, visit www.8×