Aspect Software announced the commencement of a global strategic partnership with Vion Consulting, a leading provider of customer experience management solutions. With an unparalleled ability to know and act on consumer intent, this alliance with Vion will add value to delivery of Aspect’s customer engagement solutions suite in India and the Middle East. Continue reading Aspect Software Enters Into a Strategic Partnership With Vion Consulting
Zappix, Inc. Visual IVR Implemented by Major Retailer to Improve Self-Service
Zappix, a leading provider of cloud-based Visual IVR platforms improving digital self-service and transforming the user journey during contact centre interactions, has delivered a positive ROI for a major distributed US retailer with over 100,000 employees that implemented their solution for human resources use. Continue reading Zappix, Inc. Visual IVR Implemented by Major Retailer to Improve Self-Service
Why you need to make the right call over quality assurance
Call centres have a bad reputation among customers, but it doesn’t have to be that way. Martin Ellingham, Senior Product Manager for Aptean Respond, explains how Quality Assurance (QA) can make a major difference to call centre performance… Continue reading Why you need to make the right call over quality assurance
ServiceNow Acquires Parlo, AI Workforce Solution
ServiceNow announced it has agreed to acquire Silicon Valley‑based Parlo, an artificial intelligence (AI) and natural language understanding (NLU) workforce solution, in an all cash transaction expected to close this month. Continue reading ServiceNow Acquires Parlo, AI Workforce Solution
Startel Launches New Self-Service Customer Portal
Startel, Professional Teledata and Alston Tascom, leading providers of contact centre solutions, announced that they launched The Customer Spot (TCS), a new self-service customer portal. TCS was unveiled last week during the companies’ first combined user group conference in Denver, Colorado. Continue reading Startel Launches New Self-Service Customer Portal
Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company
Bright Pattern, leading provider of omnichannel cloud contact centre software, helps 80024Support improve customer experience by replacing outdated premise-based contact centre technology. 80024Support provides professional technical help desk services and customer care strategies for many leading technology brands across the USA, Canada, and Mexico, as well as other regions around the world. Continue reading Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company