Startel Launches New Self-Service Customer Portal

Startel, Professional Teledata and Alston Tascom, leading providers of contact centre solutions, announced that they launched The Customer Spot (TCS), a new self-service customer portal. TCS was unveiled last week during the companies’ first combined user group conference in Denver, Colorado.

From TCS, all technical documentation, including user guides, manuals, application notes, release notes, etc., product information and company updates can now be accessed from one location. Customers can also use TCS to open new support cases, track existing cases, and view the status of all cases associated with their account.

Other key features include the ability to quickly search for a particular article or resource, to add notes to an existing support case, and to manage one’s own account.

“We believe that sharing our resources and knowledge is the key to helping our customers achieve greater success with our software solutions,” said Brian Stewart, chairman and CEO of Startel, Professional Teledata and Alston Tascom. “Given the nature of our industry and the fact that our customers are located around the world, it is essential that we provide users with one central platform that they can access 24/7 at their convenience. We are thrilled to deliver The Customer Spot, and we plan to further expand its self-service functionalities to ensure our customers have everything they need to be successful.”

TCS is accessible now for Startel, Professional Teledata and Alston Tascom customers.