Oak Innovation releases its latest version of Clarify for the Avaya IP Office, built on a new version of the Oak Communications Platform (OCP), which will allow customers to choose the level of integration and capabilities that best support their business goals. Continue reading Clarify Version 2.0 Targets Avaya IP Office Customers
Discovery Education Selects Talkdesk Contact Centre Platform to Replace Avaya System
Talkdesk, the enterprise contact centre platform, announced Discovery Education, the leading provider of digital content and professional development for K-12 classrooms worldwide, has selected Talkdesk to replace their legacy Avaya customer contact system. Continue reading Discovery Education Selects Talkdesk Contact Centre Platform to Replace Avaya System
DialogTech Announces New Genesys Integration at CX18
DialogTech, the world’s leading provider of actionable marketing analytics for inbound calls, introduces its new AI-powered integration for the Genesys Customer Experience Platform at CX18, the industry’s premier customer experience event. Continue reading DialogTech Announces New Genesys Integration at CX18
Ringing the changes: the art of reducing call volumes
Colin Hay at Puzzel believes focus on customer interactions is what really matters and outlines ten strategies for reducing customer call volumes… Continue reading Ringing the changes: the art of reducing call volumes
NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been recognised as one of Europe’s fastest growing companies in the FT 1000, a ranking published by the Financial Times and Statista. Continue reading NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies
NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration and Elevated Omnichannel Customer Experiences
NICE inContact, a NICE business, announced the NICE inContact CXone Spring 2018 release with new capabilities to enable organizations of all sizes to win in the experience economy. To continuously improve customer interactions across the customer journey, contact centres will be empowered to: Continue reading NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration and Elevated Omnichannel Customer Experiences