Wirecard, one of the leading global specialists for digital financial technology, will soon offer innovative, fully-digital and automated consumer interaction experiences via a Chatbot handling consumer enquiries. The fastest growing mobile payment solution in Europe, boon by Wirecard, will be the first mobile payment app to benefit from this new way of managing consumer interactions based on Deep Learning and Artificial Intelligence from Astute Solutions. Continue reading Wirecard Offers Next Generation Consumer Touchpoints via Chatbots
Verint Recognized as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
Verint®, The Customer Engagement Company™ announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM) report, published February 6, 2018. Continue reading Verint Recognized as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
Calabrio Named a Visionary in Gartner’s Magic Quadrant for Workforce Engagement Management
Calabrio announced that Gartner, Inc. has named the company as a Visionary in the January 2017 Gartner Magic Quadrant for Workforce Engagement Management for its completeness of vision and ability to execute. Calabrio was also named a Leader in the December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization. Continue reading Calabrio Named a Visionary in Gartner’s Magic Quadrant for Workforce Engagement Management
Pete Hess joins Lithium Technologies as Chief Executive Officer
Lithium, the market leader in online community and social media management products, announces that Pete Hess has been named CEO as successor to Rob Tarkoff. Continue reading Pete Hess joins Lithium Technologies as Chief Executive Officer
Choosing the right robot for your contact centre, by Puzzel
According to Thomas Rødseth of Puzzel there are many different types of intelligent assistant and the trick is to understand which one is right for your contact centre and then let self-service do the rest. Continue reading Choosing the right robot for your contact centre, by Puzzel
West Corporation Agrees to Acquire Nasdaq’s Public Relations Solutions and Digital Media Services Businesses
West Corporation and Nasdaq jointly announced that West has entered into a definitive agreement to acquire the public relations (Public Relations Solutions) and webcasting and webhosting (Digital Media Services) products and services within Nasdaq’s Corporate Solutions business for approximately $335 million, subject to adjustments. Continue reading West Corporation Agrees to Acquire Nasdaq’s Public Relations Solutions and Digital Media Services Businesses