PRESS RELEASE: Connect Managed Services (Connect), the global unified communications (UC) and contact centre technology integrator, has posted rapid growth in revenue and profits. The business, backed by private equity firm LDC, provides round-the-clock contact centre technology and consultancy services. Continue reading Connect Managed Services posts record results
Sonus and GENBAND to Combine to Create a Global Leader in Real-Time Communications Software Solutions
PRESS RELEASE: Sonus, a global leader in securing cloud and real-time communications, and GENBAND™, a leading provider of carrier and enterprise network transformation and real-time communications solutions announced a definitive agreement under which the two companies will combine to create a leader in next-generation communications networking, with increased scale and market reach across products, customers and geographies. Continue reading Sonus and GENBAND to Combine to Create a Global Leader in Real-Time Communications Software Solutions
DIY is good, but not for every customer
Self-serve has become popular with customers and offers huge advantages, but it doesn’t hold all the answers, says Simon Hunt, Director of Products and Solutions for Capita Customer Management. Continue reading DIY is good, but not for every customer
Verint Announces Packaged Workforce Optimization Solutions Designed Specifically for Mid-Sized Contact Centres
PRESS RELEASE: Verint® announced the availability of its workforce optimization offerings for businesses with small and medium-sized contact center operations. Available either in the cloud or on-premises, the mid-market offerings include best-of-breed capabilities across Verint Workforce Optimization™ solutions. Continue reading Verint Announces Packaged Workforce Optimization Solutions Designed Specifically for Mid-Sized Contact Centres
AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations
AutoRestore® – the UK’s largest mobile accident vehicle damage repairer, has chosen customer engagement technology specialist Sabio to provide a cost-effective cloud-enabled communications platform for its next generation customer contact operations. AutoRestore® selected the Sabio OnDemand solution to replace an earlier generation Avaya system after considering a range of other hosted offerings. Continue reading AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations
Nuance Announces Full-Lifecycle Customer Analytics Portfolio
PRESS RELEASE: Nuance announced that it is expanding the Nuance Analytics portfolio of advanced solutions to empower enterprise organizations to transform their customer engagement data into actionable insights. Whether needing immediate insights, customized solutions, enabling inputs for analytic products developed in-house, or professional services, Nuance Analytics can identify insights across the customer journey, take action and optimize the customer experience. Continue reading Nuance Announces Full-Lifecycle Customer Analytics Portfolio