Market Research

80% of consumers claim a personal service is important when purchasing online

PRESS RELEASE: More than three quarters (80%) of consumers claim that receiving a personal service is important when purchasing online highlighting the need for human interaction to be available in real time through customer service channels, research by conversational commerce platform, iAdvize, has found. Continue reading 80% of consumers claim a personal service is important when purchasing online →

Technology

Teleopti accelerates international growth by opening new office in the Philippines

PRESS RELEASE: Teleopti, a global leader in feature-rich, employee-focused Workforce Management (WFM) solutions, continues to strengthen its position in the US and BPO (Business Process Outsourcing) markets by opening an office in Manila, the Philippines. Teleopti has experienced a super-growth in its US operations meaning a parallel increase in demand for services in the Philippines, where several of Teleopti’s US customers have contact center sites or BPO partners. Continue reading Teleopti accelerates international growth by opening new office in the Philippines →

Acquisitions & Mergers

Aurea Completes Acquisition of Jive Software

PRESS RELEASE: Jive Software and Aurea announced that ESW Capital, LLC, through its affiliate Wave Systems, has completed its acquisition of Jive. Under the terms of the definitive agreement announced on May 1, 2017, a tender offer for all the outstanding shares of Jive common stock was commenced at $5.25 per share in an all-cash transaction valued at $462 million. Continue reading Aurea Completes Acquisition of Jive Software →

Acquisitions & Mergers

Webhelp Expands into the Healthcare Sector with the Acquisition of Direct Medica

Leading global customer experience and business process outsourcing expert, Webhelp, has acquired a majority stake in leading French health care sector customer relationship management firm, Direct Medica. Webhelp has signed an exclusive agreement for the acquisition of Direct Medica, which is expected tobe finalised by the end of July 2017. Continue reading Webhelp Expands into the Healthcare Sector with the Acquisition of Direct Medica →

Technology

Content Guru to Launch Knowledge Management System at CCW Vegas

PRESS RELEASE: Leading European cloud contact centre provider Content Guru has announced that it will launch a new hybrid of CRM (Customer Relationship Management) and case management solutions, its storm® Customer Knowledge System™ (CKS™), at the 18th annual CCW Conference & Expo, which will be held in Las Vegas. Continue reading Content Guru to Launch Knowledge Management System at CCW Vegas →