West Corporation, a global provider of communication and network infrastructure services announced it has entered into a definitive agreement with affiliates of certain funds managed by affiliates of Apollo Global Management, LLC (the “Apollo funds”) (together with its consolidated subsidiaries, “Apollo”), a leading global alternative investment manager, pursuant to which the Apollo funds will acquire all of the outstanding shares of West common stock for $23.50 per share in cash. Continue reading West Corporation Enters Into Definitive Agreement to be Acquired by Apollo Global Management
Time is of the essence – changing priorities for customers and contact centers
When it comes to increasing satisfaction levels and sales, nothing beats making life easy for customers and releasing their most valuable asset – time. Annica Ronquist, at Teleopti explores the options… Continue reading Time is of the essence – changing priorities for customers and contact centers
Firstsource Solutions recognised as an investor in people
PRESS RELEASE: Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK, has been awarded gold accreditation against the Investors in People Standard, joining the top seven per cent of accredited organisations across the UK, demonstrating their commitment to high performance through good people management. Continue reading Firstsource Solutions recognised as an investor in people
Armin Liedtke to drive Snom sales
PRESS RELEASE: Following a number of high-profile hires already this year, German IP phone specialist Snom Technology has once again highlighted strong growth ambitions planned for 2017 by hiring Armin Liedtke as the new Head of Global Sales. Armin Liedtke’s new role will be to lead the Snom sales team to meet a series of bold targets as part of the German IP phone specialist’s new global strategy since the takeover by VTech. Continue reading Armin Liedtke to drive Snom sales
Bright Pattern Unveils Omnichannel Communications for ServiceNow
PRESS RELEASE: Bright Pattern announced the launch of pre-built applications within the ServiceNow platform, providing seamless customer conversations using voice, video and digital channels all out-of-the-box. This powerful application comprises of two applications; Omnichannel Customer Contact and Expert Assistance, which can be customized to fit unique organizational workflows and accommodate a wide set of business processes using the omnichannel scenario builder. Continue reading Bright Pattern Unveils Omnichannel Communications for ServiceNow
ResQ become the world’s first contact centre to achieve full Ofcom compliance
PRESS RELEASE: Following the launch of their ‘Why Not Zero’ campaign in March, ResQ, a leading UK telemarketing agency, have become the first contact centre in the world to achieve full compliance with Ofcom’s new regulations. The Ofcom clampdown came into play on 1st March 2017, with the aim of heavily punishing those causing consumer harm through silent and abandoned calls. Continue reading ResQ become the world’s first contact centre to achieve full Ofcom compliance