Bright Pattern Unveils Omnichannel Communications for ServiceNow

PRESS RELEASE: Bright Pattern announced the launch of pre-built applications within the ServiceNow platform, providing seamless customer conversations using voice, video and digital channels all out-of-the-box. This powerful application comprises of two applications; Omnichannel Customer Contact and Expert Assistance, which can be customized to fit unique organizational workflows and accommodate a wide set of business processes using the omnichannel scenario builder.

Bright Pattern’s Omnichannel Communications for ServiceNow allows ServiceNow customers to handle omnichannel interactions in the consolidated ServiceNow platform, while omnichannel routing directs the interactions to the most qualified representative across voice, video and digital channels. The application was designed to streamline ServiceNow omnichannel interactions for agents, managers and end users.

“In today’s customer centric market, it is necessary to provide an outstanding customer experience across all traditional and digital channels” said Konstantin Kishinsky, CEO of Bright Pattern. “Our ServiceNow application was built to provide ServiceNow customers with an easy to use omnichannel application that works seamlessly with the ServiceNow platform. The application provides ServiceNow customers with standard features such as screen pop and single sign on as well as more advanced features including chatbot API and of-the-shelf chatbot integrations.”