PRESS RELEASE: IOVOX, a global call analytics company, announced today that it has won the 2017 Red Herring Top 100 Europe award, presented at the ceremony in Amsterdam. IOVOX’s inclusion on this prestigious list identifies it among the year’s most promising private technology ventures in Europe, as it accelerates its mission to make call data useful and actionable, globally. Continue reading IOVOX named winner of Red Herring Top 100 Europe award →

PRESS RELEASE: Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions, announced that it has been named one of 50 most valuable tech companies by Insights Success magazine for its innovation and redefinition of the customer experience. Its flagship product, Upstream Works for Finesse (UWF), helps organisations of all sizes to quickly and effectively engage with customers across any channel. Continue reading Upstream Works Named one of 50 Most Valuable Tech Companies →

PRESS RELEASE: Atos, a global leader in digital transformation, has launched the Atos Virtual Assistant (AVA) leveraging a next-generation artificial intelligence engine to automate and expand our IT Service Desk offerings and provide a better user experience as well as enhanced productivity. Built on a strategic partnership with CogniCor, a Barcelona-based innovative AI company, AVA is designed to transform user support as more clients move into adopting a digital environment. Continue reading Atos launches breakthrough AI engine to transform the IT service desk experience →

PRESS RELEASE: Marchex announced the launch of Marchex Speech Analytics, a new solution that enables actionable insights for enterprise and mid-sized companies, helping them understand what is happening on inbound phone calls from consumers to their business. Continue reading Marchex Launches New Speech Analytics Product, Providing Actionable Intelligence from Within the Phone Call →