PRESS RELEASE: NICE announced that Yapı Kredi, one of the largest banks in Turkey, reported rapid and measurable results from a customer insight initiative over the course of 2016. The financial institution credits NICE analytics and quality management solutions with driving this success, including doubling the effectiveness of interaction evaluations and improving customer satisfaction with Yapı Kredi’s contact center service. Continue reading Yapı Kredi Drives Improved Customer Service and Greater Operational Efficiency with NICE Analytics
Creative Virtual Named Best Virtual Assistant Solutions Provider 2017
PRESS RELEASE: Creative Virtual was recently named ‘Best Virtual Assistant Solutions Provider 2017’ as part of the 2017 International Software & Cloud Services Awards. Continue reading Creative Virtual Named Best Virtual Assistant Solutions Provider 2017
AWS announces Amazon Connect
PRESS RELEASE: Amazon Web Services (AWS), an Amazon.com company announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes. Continue reading AWS announces Amazon Connect
Salesforce Launches Financial Services Cloud Einstein — AI-Powered CRM for Financial Advisors
PRESS RELEASE: Salesforce announced Financial Services Cloud Einstein. Now, financial advisors can see a holistic view of each client’s household, visualize their client’s wealth ecosystem and leverage Einstein artificial intelligence to uncover new client opportunities. Continue reading Salesforce Launches Financial Services Cloud Einstein — AI-Powered CRM for Financial Advisors
8X8 Launches ContactNow: a New Contact Center Solution for Teams
8×8 announced 8×8 ContactNow™, an intelligent, scalable and easy-to-use cloud contact center solution for teams. ContactNow expands upon the company’s cloud contact center portfolio to include a solution for teams, such as sales, marketing, human resources, recruiting and help desks that regularly interact with internal and external customers. The new solution offers companies complete flexibility with pay-as-you-go as well as monthly pricing models. Continue reading 8X8 Launches ContactNow: a New Contact Center Solution for Teams
ShoreTel Teamwork Enables the Mobile Workstyle for Remote Teams
PRESS RELEASE: ShoreTel® announced the launch of ShoreTel TeamworkTM, a real-time collaboration tool that empowers teams to work more efficiently and productively on the go. With Teamwork, colleagues can collaborate over chat, manage team tasks and share files, all from one mobile application. Continue reading ShoreTel Teamwork Enables the Mobile Workstyle for Remote Teams