PRESS RELEASE: Act-On Software, the leading provider of marketing automation for fast-growing businesses, today announced a vision to enable marketers to easily implement an adaptive marketing strategy for their business. Act-On is showcasing a strategy and technology platform that will enable marketers to connect with their buyers and customers in more personalised ways through Adaptive Journeys™. Continue reading Act-On Brings the Waze™¹ Experience to B2B Marketing Automation with Adaptive Journeys™ Powered by Machine Learning
DX Chooses Sentiment to Deliver Social Customer Service Solution
PRESS RELEASE: Sentiment announced that DX, a leading independent mail, parcels and logistics end-to-end network operator in the UK and Ireland, will deploy Sentiment’s intelligent social customer care platform to deliver enhanced social engagement and support. Continue reading DX Chooses Sentiment to Deliver Social Customer Service Solution
AltiGen Delivers Madison Mutual Insurance Company Lower Total Cost of Ownership and Simplified Management With Hosted Skype for Business and MaxACD Solutions
PRESS RELEASE: AltiGen Communications announces that its cloud contact center solution, MaxACD with Hosted Skype for Business has been successfully deployed by Madison Mutual Insurance Company, an insurance provider serving customers in Illinois, Missouri, Wisconsin, and Indiana. Prior to this implementation, Madison Mutual relied on MaxACD for their call center needs, but struggled with the management demands of an on premises deployment of Lync 2010. Continue reading AltiGen Delivers Madison Mutual Insurance Company Lower Total Cost of Ownership and Simplified Management With Hosted Skype for Business and MaxACD Solutions
Bright Pattern Delivers CTI Integration with Oracle RightNow
Bright Pattern’s CTI Integration with Oracle RightNow completes the omnichannel experience by enabling voice communication. It is fully embedded into the RightNow application and is available from the cloud as a SaaS product. The integration of Oracle RightNow CRM with Bright Pattern cloud contact center drives agent productivity, improves customer experience, and reduces agent load with automated communication workflows. Continue reading Bright Pattern Delivers CTI Integration with Oracle RightNow
Two senior appointments for growing Call Intelligence specialist
PRESS RELEASE: Manchester-based ResponseTap – Europe’s leading Call Intelligence specialist – is preparing for its next phase of growth with two senior hires. Continue reading Two senior appointments for growing Call Intelligence specialist
Technology is essential, but no danger of humans being replaced by AI, says Aquarium
PRESS RELEASE: Contact centre management specialist Aquarium Software, believes that Artificial Intelligence (AI) is unlikely to replace humans any time soon, so contact centre staff need to brush up on their humanoid interpersonal skills, alongside rapid technology developments. While anticipating that AI can and will increasingly undertake many roles humans now perform, Aquarium asserts that the desire for humans to have meaningful and spontaneous interaction with other people, is going to ensure many contact centre operatives retain their jobs. Continue reading Technology is essential, but no danger of humans being replaced by AI, says Aquarium