Tag Archives: Oracle

Oracle Introduces AI-Powered Intelligent Bots to Help Enterprises Engage Customers and Employees

Oracle announced a major update of Oracle Mobile Cloud, featuring artificial intelligence (AI)-powered intelligent chatbot capabilities. Expanding Oracle Cloud Platform’s leading mobile portfolio, the new capabilities offer organizations a multi-channel platform, deep analytics that can link key stakeholder experiences across bots, mobile applications and web, as well as simplified bot development features. Continue reading Oracle Introduces AI-Powered Intelligent Bots to Help Enterprises Engage Customers and Employees

Businesses Transform Customer Engagements with Oracle Live Experience Cloud

Oracle announced Oracle Live Experience Cloud, a customer engagement service for the mobile generation. With the mobile and digital landscape shaping the way customers interact with businesses, companies must quickly adapt to changing expectations to deliver frictionless, real-time, contextual experiences across channels. Continue reading Businesses Transform Customer Engagements with Oracle Live Experience Cloud

Oracle Communications finds CSPs see cloud technology investments as critical to improving customer experience

A new Oracle study announced today conveys that Communication Service Providers’ (CSPs) top challenge is improving customer experiences, followed closely by keeping up with technological advancements. Continue reading Oracle Communications finds CSPs see cloud technology investments as critical to improving customer experience

Bright Pattern Delivers CTI Integration with Oracle RightNow

Bright Pattern’s CTI Integration with Oracle RightNow completes the omnichannel experience by enabling voice communication. It is fully embedded into the RightNow application and is available from the cloud as a SaaS product. The integration of Oracle RightNow CRM with Bright Pattern cloud contact center drives agent productivity, improves customer experience, and reduces agent load with automated communication workflows. Continue reading Bright Pattern Delivers CTI Integration with Oracle RightNow

Gumtree Selects Oracle Marketing Cloud to Expand U.K. Customer Base

Gumtree has selected the Oracle Marketing Cloud to expand its customer base and support its goal of becoming Britain’s #1 digital brand. By taking advantage of the deep audience insights delivered by the Oracle Marketing Cloud’s data management platform, Gumtree will be able to increase engagement on Gumtree.com by creating online, offline and mobile marketing campaigns that deliver rich, actionable and personalised information to target audiences. Continue reading Gumtree Selects Oracle Marketing Cloud to Expand U.K. Customer Base

Dissatisfaction is Brewing: Research reveals Non-management Employees Left Unfulfilled by Workplace Culture

The workplace culture at businesses across Western Europe is not sufficiently tailored to the needs and expectations of non-management employees, according to new research from Oracle. While most manager and director-level workers feel they receive the tools, guidance and feedback they need to flourish, the majority of employees in non-management positions believe more must be done to help them develop and contribute to their company’s success. Continue reading Dissatisfaction is Brewing: Research reveals Non-management Employees Left Unfulfilled by Workplace Culture

Bangkok Airways Accelerates Customer Service in the Cloud with Oracle

Bangkok Airways, a multi-award winning airline announced it has gone live with Oracle Service Cloud to power customer experience and customer engagement. The cloud service took only six weeks to go live. This is the first airline deployment of the Oracle Service Cloud in Thailand. Continue reading Bangkok Airways Accelerates Customer Service in the Cloud with Oracle

BT and Oracle Collaborate to Make It Easier for Global Organizations to Move to the Cloud

BT and Oracle announced that they are working together to help organizations across the world take advantage of performance, cost and innovation benefits of the cloud. Oracle customers will be able to leverage the high performance, reliability, and security features of the BT Cloud Connect environment to gain direct connectivity to the Oracle Cloud. Continue reading BT and Oracle Collaborate to Make It Easier for Global Organizations to Move to the Cloud

Oracle Launches Latest Oracle Field Service Cloud Offering to Power a Completely Connected Customer Service Experience

Oracle announced a comprehensive new release of Oracle Field Service Cloud, formerly known as TOA Technologies. The latest release, which is part of Oracle’s end-to-end cloud customer service offering, delivers extensive new field service enhancements focused on mobility, ease of use, and connecting contact center agents delivering service via the phone, email, and chat to field technicians providing in person support. Continue reading Oracle Launches Latest Oracle Field Service Cloud Offering to Power a Completely Connected Customer Service Experience

Prosodie-Capgemini Deploys Oracle Communications WebRTC Session Controller Launching New Service for Voice Calling in the Browser

Prosodie-Capgemini, a France-based service provider and subsidiary of Capgemini specializing in customized call centers, is using Oracle Communications WebRTC Session Controller to help ensure security and communications reliability when it launches product offers on WebRTC technology. The service provider has already successfully deployed its first WebRTC-based service, and used the Oracle Communications product to do so. Continue reading Prosodie-Capgemini Deploys Oracle Communications WebRTC Session Controller Launching New Service for Voice Calling in the Browser

Oracle Helps Organizations Power Customer Experiences with Latest Releases of Oracle Service Cloud and Oracle Social Cloud

Oracle unveiled significant new functionality within Oracle Service Cloud and Oracle Social Cloud that helps organizations deliver better customer experience and drive more informed business decisions. The new social customer service capabilities enable brands to increase social engagement and business insights via a new community self-service solution, enhanced social service and incident routing, and extended social listening and analytics capabilities to private data sources. Continue reading Oracle Helps Organizations Power Customer Experiences with Latest Releases of Oracle Service Cloud and Oracle Social Cloud

VoltDelta Partners With Oracle Service Cloud & Oracle Communications to Deliver WebRTC Enabled Cloud Contact Center Solution

PRESS RELEASE: VoltDelta, a NewNet Company, announced that it will partner with Oracle Service Cloud to demonstrate an integrated multichannel cloud contact center solution using Oracle Communications WebRTC session controller. Video chat sessions between a customer and agent within the cloud contact center and Oracle Service Cloud can be experienced in Booth 618 at the Call Center Week conference from June 16-19 at the Mirage Hotel in Las Vegas, NV. Continue reading VoltDelta Partners With Oracle Service Cloud & Oracle Communications to Deliver WebRTC Enabled Cloud Contact Center Solution

New Oracle Report Asks: Are Customers ever Truly Loyal?

PRESS RELEASE: Oracle has released a new report, Dogs are Loyal. Customers Aren’t, written in collaboration with consumer behavior consultant, Philip Graves. The report looks at customer behavior through the prism of modern psychological theory and suggests that customers are not actually loyal to brands in the true sense of the word. Continue reading New Oracle Report Asks: Are Customers ever Truly Loyal?