Ventrica has announced the launch of Ventrica Digital, a new division designed to empower rapid customer experience (CX) acceleration through expertly managed platform environments. Continue reading Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk
Parloa Integrates with Verint Open Platform to Power the Future of Customer Service
Parloa, a leader in Agentic AI for customer experience, announced an integration with Verint, the CX Automation Company™, between Parloa’s AI Agent Management Platform (AMP) and Verint’s CX Automation Platform. Continue reading Parloa Integrates with Verint Open Platform to Power the Future of Customer Service
Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas
Mosaicx, a pioneer in customer experience, announced the launch of the next era of its Engage product. The company will demo the next-generation AI-native platform at Customer Contact Week (CCW) in Las Vegas from June 9-12. Continue reading Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas
Gartner Survey Finds 60% of Customer Service Agents Fail to Promote Self-Service
Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. Continue reading Gartner Survey Finds 60% of Customer Service Agents Fail to Promote Self-Service
Salesforce Partners with Ferrari to Elevate the Client’s Journey Worldwide
Salesforce, the world’s #1 CRM platform, is pleased to announce a new strategic partnership with Ferrari, focused on elevating the client experience, particularly through the deployment of its CRM technology for Ferrari sportscar clients and elevated through a marketing partnership with both Ferrari Hypercar and Ferrari Challenge Trofeo Pirelli motorsport activities. Continue reading Salesforce Partners with Ferrari to Elevate the Client’s Journey Worldwide
CallMiner Acquires Conversational AI and Automation Provider VOCALLS
CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX), announced it has acquired VOCALLS, a leading voice-first conversational AI and automation platform. Continue reading CallMiner Acquires Conversational AI and Automation Provider VOCALLS