Cognigy, a global leader in AI-first customer service automation, announced that it has raised $100 million in Series C funding. The round was led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP and DN Capital and others. The new funding will accelerate Cognigy’s mission to deliver AI-first customer service at scale. Continue reading Cognigy Raises $100m in Series C funding
Tag Archives: Cognigy
Nestlé Selects Cognigy for Global Customer Service Transformation
Cognigy, a global leader in AI-enabled customer service solutions, announces its selection as the global vendor for Nestlé’s customer-facing AI conversations. Continue reading Nestlé Selects Cognigy for Global Customer Service Transformation
Cognigy Unveils Advanced AI Agents for Sales and Marketing interactions
Cognigy, a global leader in AI-powered customer service solutions, announced the launch of its AI Agents for Sales and Marketing interactions. Continue reading Cognigy Unveils Advanced AI Agents for Sales and Marketing interactions
New Cognigy Guide Demystifies How Generative AI Will Transform Customer Service
Delivering the best possible customer experience (CX) is critical to an organizations’ future ability to survive. But, while the high-level benefits are clear, the large majority of global contact centres lag behind in adoption of customer service automation technologies – including Generative AI, or Large Language Models (LLMs) – that will drive them forward. Continue reading New Cognigy Guide Demystifies How Generative AI Will Transform Customer Service
Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centres Using Maestro
Bandwidth, a leading global enterprise cloud communications company, announced it is partnering with Google and Cognigy to launch AIBridge, which enables enterprises to easily deploy voice-based AI tools in front of their contact centres–resolving calls faster and more efficiently in the communications cloud. Continue reading Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centres Using Maestro
Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service
With a commitment to maximizing the value of AI for enterprise contact centers, Conversational AI leader Cognigy announced the launch of Cognigy Knowledge AI. The new solution is the latest development in the company’s ongoing charter to empower enterprises with effortless and hyper-personalized customer service. Continue reading Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service