Delivering the best possible customer experience (CX) is critical to an organizations’ future ability to survive. But, while the high-level benefits are clear, the large majority of global contact centres lag behind in adoption of customer service automation technologies – including Generative AI, or Large Language Models (LLMs) – that will drive them forward. Continue reading New Cognigy Guide Demystifies How Generative AI Will Transform Customer Service
Tag Archives: Cognigy
Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centres Using Maestro
Bandwidth, a leading global enterprise cloud communications company, announced it is partnering with Google and Cognigy to launch AIBridge, which enables enterprises to easily deploy voice-based AI tools in front of their contact centres–resolving calls faster and more efficiently in the communications cloud. Continue reading Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centres Using Maestro
Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service
With a commitment to maximizing the value of AI for enterprise contact centers, Conversational AI leader Cognigy announced the launch of Cognigy Knowledge AI. The new solution is the latest development in the company’s ongoing charter to empower enterprises with effortless and hyper-personalized customer service. Continue reading Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service
Cognigy and Black Box Partner to Accelerate Deployment of Conversational AI Solutions in Enterprise Contact Centres
Cognigy, an Enterprise Conversational AI (CAI) market leader, announced it has entered into a strategic reseller partnership with Black Box®, a leading Global Solutions Integrator (GSI). Continue reading Cognigy and Black Box Partner to Accelerate Deployment of Conversational AI Solutions in Enterprise Contact Centres
Cognigy Wins 2023 UK National Innovation Award for Contact Centre Experience
Cognigy, a Gartner Magic Quadrant Leader in Conversational AI, has won the 2023 Contact Centre Experience Insight category at the prestigious UK National Innovation Awards. Continue reading Cognigy Wins 2023 UK National Innovation Award for Contact Centre Experience
Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition
Directors Club are delighted to announce the results for the Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition