As our smart devices get ever smarter, voice-enabled technology is fast becoming something we take for granted – to the extent that it’s now a common security feature for call centres. Continue reading Business Reporter: As the Fraud Threat Evolves, Call Centres Need to Find a New Voice in Response
Boomi & Vanson Bourne Report Finds Digital Transformation Initiatives Boost Revenue and Cut Costs
Boomi™, a Dell Technologies™ business, announced a new global survey, commissioned with Vanson Bourne that reveals although organizations are reaping the rewards of IT modernization, digital transformation and innovation, there’s still more work to do. Continue reading Boomi & Vanson Bourne Report Finds Digital Transformation Initiatives Boost Revenue and Cut Costs
Serenova Announces Referral Partnership with Fuze
Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimization (WFO) solution provider, announced it has entered into a referral partnership with Fuze, a leading cloud-based unified communications (UCaaS) provider for the modern global enterprise. Continue reading Serenova Announces Referral Partnership with Fuze
Shifting back; How to Prepare for what’s next in the Contact Centre – Ep 1
Clare Lomax, VP Sales for TTEC in EMEA, summarises the first Directors Club Tomorrow’s World series of webinars; Shifting back; How to Prepare for what’s next in the Contact Centre… Continue reading Shifting back; How to Prepare for what’s next in the Contact Centre – Ep 1
Mitel Enhances Wholesale Enterprise Communications and Collaboration Solution Through Partnership with Google Cloud
Mitel®, a global leader in business communications, announced that its flagship private cloud solution, MiCloud Flex, is now available on Google Cloud in the United Kingdom, United States and France. Continue reading Mitel Enhances Wholesale Enterprise Communications and Collaboration Solution Through Partnership with Google Cloud
Contact Centre Outsourcing – Time to take a closer look
Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the top challenges when outsourcing and how to avoid ice-cream shops only selling vanilla… Continue reading Contact Centre Outsourcing – Time to take a closer look