Mitel Enhances Wholesale Enterprise Communications and Collaboration Solution Through Partnership with Google Cloud

Mitel®, a global leader in business communications, announced that its flagship private cloud solution, MiCloud Flex, is now available on Google Cloud in the United Kingdom, United States and France.

Contact Centre CLUB

The solution provides mid-market enterprise organisations greater choice in cloud models and ensures higher levels of performance and customisation, while also offering Mitel channel partners more opportunities for growth.

Enabling Choice in the Cloud Journey for Customers and Channel Partners

With businesses being forced to make dramatic operational shifts in order to maintain continuity and support today’s hybrid work-from-home environment, many organisations have needed to fast track digital transformation plans, particularly when it comes to moving their communications to the cloud. A recent Mitel study reveals that 35% of surveyed companies cite agility and ability to adapt their solutions to meet business needs as key factors in their desire to migrate their telephony in the cloud. Considering the recent events and the economic challenges that are likely to follow the COVID-19 crisis, the issue of moving communications to the cloud becomes even more relevant.

Today’s announcement extends Mitel’s ability to give customers the freedom to choose the cloud communications model that best suits their needs while ensuring they can leverage the scale, flexibility and performance of Google Cloud regardless of whether their organisation takes a public, private or hybrid cloud approach. The release of MiCloud Flex on Google Cloud now brings the benefits of the world’s leading cloud infrastructure to mid-market enterprise customers seeking greater control and customisation from their communications via a dedicated, secure cloud environment.

For Mitel channel partners with the appropriate certification and capabilities, MiCloud Flex on Google Cloud represents opportunities for new recurring revenue streams and the ability to offer customers an accelerated path to the cloud of their choice. The offering builds on years of experience leveraging a wholesale cloud model with UK partners to effectively support the distinct needs of the mid-market by expanding the approach into the US and France.

Additionally, through Mitel’s strategic relationship with Google Cloud, partners in all three geographies will now be able to deliver customised private cloud deployments and adjacent communications applications, including contact centre, with a greater level of security and performance. By eliminating the added costs and complexities of managing a data centre environment, partners will be able to focus their efforts on continued delivery of value-added support and services along with the important role they play as a trusted technology advisor for their customers.

MiCloud Flex: Purpose-Built to Drive Mid-Market Enterprise Productivity

Built on the same technology that powers billions of search results, real-time communications and videos each month, MiCloud Flex leverages Google Cloud’s secure infrastructure and global network of high availability data centres to facilitate reliable, secure communications while also supporting the stringent compliance requirements of heavily regulated industries like healthcare, government, education and finance.

With APIs to support integration with popular back-office applications such as CRM and ERP systems, MiCloud Flex also enables mid-market enterprise businesses to streamline operations by linking advanced communications capabilities into key business processes and custom workflows. Organisations can further elevate productivity by layering in collaboration applications, such as Mitel’s MiTeam Meetings, a real-time, virtual meeting workspace with voice, video and chat, or MiCloud Flex Contact Centre with omnichannel and Google Contact Centre AI capabilities.

“Olive’s proposition is one of simplicity, removing complexity and duplication while helping businesses optimise cost and deliver simply brilliant customer experiences worldwide,” said Nick Beardsley, Enterprise Director, Olive Communications. “MiCloud Flex built on Google Cloud allows us to offer a platform to seamlessly bridge cloud, data, and mobility services, allowing users to consume the technology and business applications needed to operate efficiently regardless of location or device, while providing an agile and scalable model designed to drive operational efficiency.”

“Partnering with best-in-breed technology leaders like Google enables Mitel to drive further innovation and bring broader choice in cloud solutions for our customers and partners,” said Tarun Loomba, Chief Product Officer for Mitel. “Our partners are central to Mitel’s go-to-market strategy and their success fuels our own. With MiCloud Flex on Google Cloud, we’ve created a compelling opportunity for them to expand their cloud portfolios and deepen their relationships with mid-market enterprises. The model additionally allows partners to focus on what they do best – serve as trusted technology advisors for customers, particularly as they move to the cloud.”

ABOUT MITEL

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries.

For more information, go to www.mitel.com