Calabrio, the workforce performance company, announced it has been recognized as a Contact Center Workforce Software Leader by G2, a globally recognized software marketplace. Calabrio ONE received a record 83 report listings. Continue reading Calabrio is a G2 Contact Center Workforce Leader
Practice Plus Group’s NHS 111 moves into the North East
NHS 111 is moving into Cavendish House at Prince’s Wharf in Thornaby, Stockton-on-Tees, bringing 300 jobs into the area in a move that reflects the ongoing regeneration of the Tees Valley. Continue reading Practice Plus Group’s NHS 111 moves into the North East
boost.ai Partners with CX Effect to Deliver Hybrid-AI Powered Customer Experiences
boost.ai, a leading conversational AI (CAI) solution provider, announced a new partnership with CX Effect, the only CX-focused Technology Service Distributor (TSD) on the market. Continue reading boost.ai Partners with CX Effect to Deliver Hybrid-AI Powered Customer Experiences
King’s representative opens HUC’s new NHS 111 contact centre in Peterborough
HUC is thrilled to have relocated its NHS 111 contact centre in Peterborough to plush new premises on the banks of the River Nene. Continue reading King’s representative opens HUC’s new NHS 111 contact centre in Peterborough
SugarCRM Makes Powerful Sales and Service Generative AI Capabilities Approachable and Accessible to the Midmarket
SugarCRM, provider of the award-winning intelligence-driven sales automation platform, announced new generative AI capabilities to bring the power of greater customer intelligence and improved productivity to sales and service professionals. Continue reading SugarCRM Makes Powerful Sales and Service Generative AI Capabilities Approachable and Accessible to the Midmarket
CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarisation
CallMiner, the leading provider of conversation intelligence to improve CX, has announced new and enhanced generative AI capabilities to advance post-interaction and real-time AI summarization features in the CallMiner platform. Continue reading CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarisation