Tag Archives: CallMiner

CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience

CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new integrations with Zoom Contact Center and Zoom Phone that expand the conversation types that can be ingested and analysed by the CallMiner platform, helping enable organizations to continuously measure, report on, and improve customer experience (CX). Continue reading CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience

Boost.ai and CallMiner Partner, Provide Omnichannel Insights to Improve Customer Service Efficiency and Experience

Boost.ai, a leading cloud-based provider of conversational artificial intelligence (CAI) at scale, announced a new strategic partnership with CallMiner, a leading provider of conversation intelligence that drives improved customer experiences and business outcomes. Continue reading Boost.ai and CallMiner Partner, Provide Omnichannel Insights to Improve Customer Service Efficiency and Experience

CallMiner Announces CallMiner for Salesforce on Salesforce AppExchange

CallMiner, a leading provider of conversation intelligence to drive business improvement, announced it has launched CallMiner for Salesforce on Salesforce AppExchange, empowering sales and support leaders with critical insights into recent customer and prospect interactions, such as voice-based calls, emails and text conversations. Continue reading CallMiner Announces CallMiner for Salesforce on Salesforce AppExchange