CallMiner, the leading provider of conversation intelligence to improve CX, announced CallMiner Outreach. Built on advanced analytics and AI, CallMiner Outreach is a revolutionary CX and customer feedback management solution that empowers businesses to connect with customers in more meaningful ways, fostering stronger relationships and uncovering actionable insights that drive enterprise-wide benefits. Continue reading CallMiner Revolutionizes CX with AI-Powered Customer Feedback Solution →

CallMiner, the leading provider of conversation intelligence to improve CX, has announced new and enhanced generative AI capabilities to advance post-interaction and real-time AI summarization features in the CallMiner platform. Continue reading CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarisation →

CallMiner, the leading provider of conversation intelligence to improve CX, announced the availability of new and enhanced generative AI features, extending the rich AI capabilities already available in the company’s platform. Continue reading CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Centre and Customer Experience Outcomes →

CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced new functionality in its real-time agent guidance product, RealTime. Continue reading CallMiner Advances Industry-Leading Conversation Intelligence Platform with New Real-Time Analytics Capabilities →

CallMiner, a leading provider of conversation intelligence to drive business performance improvement, announced it has expanded its use of Microsoft Azure artificial intelligence (AI) and machine learning as a Microsoft partner. Continue reading CallMiner Collaborates with Microsoft to Enhance AI and Machine Learning Capabilities →