Enabling an increasingly distributed and mobile workforce, Avaya has added new capabilities to Avaya Spaces that embrace a multiexperience approach by centralizing voice, video, messaging, chat and task management in one place to improve productivity and increase employee satisfaction. Continue reading Avaya Spaces Provides New Capabilities For Cloud-Based Collaboration and Meetings
LendingPoint Chooses Vonage’s Unified Communications and Contact Centre Solutions to Drive Growth and Transform Customer Experiences
Vonage, a global business cloud communications leader announced that LendingPoint, a data and technology platform provider for financial institutions, has chosen Vonage for its unified communications and contact centre solutions to power all of LendingPoint’s communication channels. Continue reading LendingPoint Chooses Vonage’s Unified Communications and Contact Centre Solutions to Drive Growth and Transform Customer Experiences
Evolve IP Launches the Unified Workspace
Evolve IP®, the world’s leading provider of Purpose-Built® cloud solutions announced that it has released the Evolve IP Unified Workspace, a browser-based platform that unifies identity and access management, hosted and SaaS application delivery, and cloud desktops. Continue reading Evolve IP Launches the Unified Workspace
Freshworks Launches Freshsuccess
Freshworks Inc., the customer engagement software company, has announced the general availability of Freshsuccess, becoming the first CRM vendor to natively integrate customer success software into its portfolio for complete customer engagement from first touch to latest inquiry. Continue reading Freshworks Launches Freshsuccess
SugarCRM Enhances Enterprise Focus with Two Executive Leadership Appointments
SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences announced the addition of Jason Rushforth as GM, Americas, and Clare Dorrian, Chief Marketing Officer – both reporting to Sugar CEO, Craig Charlton. Continue reading SugarCRM Enhances Enterprise Focus with Two Executive Leadership Appointments
Vodafone Spain Selects Amdocs’ Unified Digital Engagement Capabilities As Part Of Its Digital-First Strategy
Amdocs, a leading provider of software and services to communications and media companies announced that Vodafone Spain will use Amdocs’ digital engagement capabilities to unify its customer journeys across multiple online channels for quick and more personalized experiences. Continue reading Vodafone Spain Selects Amdocs’ Unified Digital Engagement Capabilities As Part Of Its Digital-First Strategy