LiveVox, the leading provider of customer service and digital engagement tools announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber). Continue reading LiveVox Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise
TTEC Names Jonathan Lerner as President, TTEC Digital
TTEC welcomed Jonathan Lerner as President of TTEC Digital. In this executive leadership role, Mr. Lerner will drive accelerated growth through the expansion of TTEC Digital’s cloud-based technology portfolio, which enables digital transformation for brands around the world. Continue reading TTEC Names Jonathan Lerner as President, TTEC Digital
OnviSource Introduces Liaa™ Intelligent Virtual Agent
OnviSource announced the release of its new solution for AI-driven chatbot and self-service capability, Liaa Intelligent Virtual Agent (IVA) Version 2.0 for contact centres and enterprises of all sizes, powered by Company’s proprietary Robotic Process Automation and multi-engine artificial intelligence (AI), iMachine™. Continue reading OnviSource Introduces Liaa™ Intelligent Virtual Agent
Observe.AI Raises $26 Million
Observe.AI, the leader in AI-powered agent enablement for voice customer service announced a $26 million Series A financing led by Scale Venture Partners, with participation from Nexus Venture Partners, Steadview Capital, 01 Advisors, and Emergent Ventures. Continue reading Observe.AI Raises $26 Million
Slater and Gordon selects 8×8 to transform its customer service
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced the leading UK legal business Slater and Gordon has selected its X Series cloud communications solution for three of their main telephony operation sites offices across England. Continue reading Slater and Gordon selects 8×8 to transform its customer service
Jonathan Gale appointed as Sabio Group CEO
Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant player in the Customer Experience market. Continue reading Jonathan Gale appointed as Sabio Group CEO